SHANNON GUY
Harrisburg
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting individuals progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining safety and comfort through continuous monitoring and care.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Richcroft, Inc.
Baltimore
01.2025 - Current
- Provide daily support to adults with developmental and intellectual disabilities in a community living setting.
- Assist with hygiene, meals, and daily activities in a day program setting.
- Monitor behaviors and help clients meet goals from their care plans.
- Ensure a safe, respectful, and structured environment.
- Complete documentation and communicate observations with the team.
Youth Mentor
Have Hope, Inc.
Baltimore
01.2023 - 01.2025
- Provide guidance, support, and positive role modeling to the youth placed in foster care.
- De-escalate crisis situations using trauma-formed approaches and conflict resolution strategies.
- Collaborate with case managers, school personnel, and family members to support individualized care plans.
- Maintain accurate documentation of progress notes, incidents and daily reports.
Psychiatric Rehabilitation Counselor
United Therapeutics Center, Inc.
Dundalk
01.2022 - 01.2024
- Supported participants with mental health diagnoses through skill-building and goal planning.
- Collaborated with families and clinical teams to implement psychiatric rehab plans.
- Monitored client progress and documented services in compliance with agency standards.
- Promoted recovery, independence, and self-advocacy through person-centered support.
Direct Support Professional
NCIA
Windsor Mill
01.2015 - 01.2019
- Assisted participants with daily living tasks and encouraged community involvement to promote independence.
- Supported participants using behavior support plans, tracked progress, and ensured a safe environment.
- Provided personal care in a residential setting.
- Coached participants on life skills, self-advocacy, and goal setting to build confidence and independence.
Bus Operator
Just 4You Transit
Baltimore
01.2011 - 01.2015
- Transported passengers safely to appointments and activities on time.
- Operated the company vehicle and performed routine safety checks.
- Provided door-to-door services with a focus on safety and excellent customer service, route efficiency and schedule compliance.
- Maintained accurate trip logs, followed all traffic laws, and upheld passengers’ confidentiality during the transport.
Education
Bachelor’s degree -
WGU
Millcreek, UTHigh School Diploma -
Patterson High School
Skills
- Microsoft Office
- Class B CDL
- Passenger
- CPR
- FIRST AID
- MANDT
- CERTIFIED MEDICATION TECHNICIAN
- PSYCHIATRIC REHABILITATION TRAINING (60 HOURS)
References
Upon Request
Timeline
Direct Support Professional
Richcroft, Inc.
01.2025 - Current
Youth Mentor
Have Hope, Inc.
01.2023 - 01.2025
Psychiatric Rehabilitation Counselor
United Therapeutics Center, Inc.
01.2022 - 01.2024
Direct Support Professional
NCIA
01.2015 - 01.2019
Bus Operator
Just 4You Transit
01.2011 - 01.2015
Bachelor’s degree -
WGU
High School Diploma -
Patterson High School