Shannon Dormer
Warrington
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Goal-oriented caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
9
9
years of professional experience
Work History
Insturctional Assistant
Centennial School District
09.2022 - Current
- Abides by applicable federal, state and local laws and regulations, guidelines district policies and administrative regulations
- Familiarize self with assigned student(s) IEPs including needed accommodations in area of responsibility.
- Provides one-on-one or group review of material taught by certified staff, as assigned, Assists with classroom management and implementation of individuals students' positive behavioral support plans.
- Assists student(s) in curriculum tasks, guiding, helping and reinforcing/ rephrasing instruction and providing assistance during testing as provided for in student's IEP and as directed by teacher(s).
Omni Lead
Kohl's
07.2017 - 08.2022
- Provide exceptional customer service to all incoming clients. Diffuse intense customer situations to maintain high-level of satisfaction Successfully assisted numerous customers each day in-person and via telephone with purchase decisions, transactions, and inquiries.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Order management and fulfillment process to meet company objectives.
- Corresponded with online customers to address questions or complaints about products and policies.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Server/Restaurant Hostess
ACTS Retirement-Life Community
09.2015 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master of Science - Applied Behavior Analysis
Arcadia University
Glenside, PA05.2025
Bachelor of Science - Criminal Justice
Delaware Valley University
Doylestown, PAAssociate of Science - Criminal Justice
Bucks County Community College
Newtown, PA05-2019
Skills
- Classroom Organization
- Effective Communication
- Calm and Patient Demeanor
- Conflict Resolution
Timeline
Insturctional Assistant
Centennial School District
09.2022 - Current
Omni Lead
Kohl's
07.2017 - 08.2022
Server/Restaurant Hostess
ACTS Retirement-Life Community
09.2015 - 06.2017
Master of Science - Applied Behavior Analysis
Arcadia University
Bachelor of Science - Criminal Justice
Delaware Valley University
Associate of Science - Criminal Justice
Bucks County Community College
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