Shannon Kovitz
Drexel Hill
Summary
Dedicated administrative assistant with expertise in customer relationship management and communication coordination. Experienced in preparing legal documents and managing inventory, contributing to seamless transaction processes and improved operational efficiency.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Champion Title & Settlements
Fairfax
08.2021 - 06.2022
- Coordinated communication between clients and settlement agents to facilitate smooth transaction processes.
- Assisted in preparing legal documents for real estate transactions, ensuring accuracy and compliance.
- Prepared and distributed closing statements to clients and agents.
- Handled incoming calls, efficiently directing inquiries to appropriate staff members for timely responses.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Supported office operations by ordering supplies and managing inventory.
Sales Lead - Management
White House Black Market
Alexandria
04.2019 - 03.2022
- Led sales team to consistently meet daily revenue goals while enhancing customer engagement.
- Implemented incentive schemes that motivated sales team and increased overall productivity.
- Collaborated with management to implement marketing initiatives, increasing sales.
- Resolved customer complaints promptly, upholding service excellence standards.
Administrative Assistant
Kent Oil & Propane
Camden
05.2016 - 03.2019
- Directly responsible for training and developing office staff on all the
Kent Oil energy products available to our clients and how to identify
the needs of the client and what service would be best for their needs. - Managed office functions, trained staff, and ensured the team was
compliant with all Delaware state reporting. - Maintained and reapplied for all state and federal licensing needed to
operate a privately owned energy supplier. - Built and maintained community relations by ensuring the brand was
represented with the community and customers had access and
guidance in getting fuel subsidization.
Assistant Hospital Manager
Brenford Animal Hospital
Dover
08.2005 - 05.2016
- Developed and implemented patient care protocols to ensure quality standards were met.
- Coordinated scheduling for appointments and surgeries to optimize patient flow and resource allocation.
- Acted as liaison among administration, physicians, technicians, vendors, and insurance companies to streamline communication and support patient care.
- Supervised staff to maintain compliance with veterinary protocols and enhance operational efficiency.
- Developed training programs for new employees in hospital procedures.
- Welcomed clients and their pets at the reception desk, fostering a friendly atmosphere.
- Processed payments and maintained accurate financial transactions.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE06-2004
Skills
- Office administration
- Customer relationship management
- Communication coordination
- Legal document preparation
- Compliance management
- Inventory control
Timeline
Administrative Assistant
Champion Title & Settlements
08.2021 - 06.2022
Sales Lead - Management
White House Black Market
04.2019 - 03.2022
Administrative Assistant
Kent Oil & Propane
05.2016 - 03.2019
Assistant Hospital Manager
Brenford Animal Hospital
08.2005 - 05.2016
High School Diploma -
Caesar Rodney High School