Shannon Michener
Norristown
Summary
Technician in animal healthcare specializing in anesthesia administration and diagnostic testing. Strong background in client education, ensuring quality patient care through effective communication and compassionate service.
Overview
20
20
years of professional experience
Work History
Manager
Blackhorse Taverns
12.2006 - 07.2026
- Supervised daily operations of bar and restaurant services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels and ordered supplies.
- Coordinated special events and promotional activities effectively.
- Ensured compliance with health and safety regulations consistently.
- Monitored staff performance and addressed issues.
Supervisor
Chadwicks Restaurants
Audubon
04.2022 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
Veterinary Technician
NVA
09.2019 - 09.2024
- Greeted pet owners, gathered patient histories, explained available services, and outlined costs to ensure informed decisions.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, and dental hygiene
- Administered medications and vaccinations under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Delivered comprehensive discharge instructions to clients, enhancing understanding of post-appointment care and improving compliance.
- Collected and prepared specimens for out of house laboratory testing.
- Performed diagnostic tests, including in-house blood work, urinalysis, cytology, and x-rays, facilitating accurate diagnosis and treatment planning.
- Performed suture removals, nail trims, anal gland expressions, ear cleanings and sanitary shaves.
- Assisted in preparation and administration of anesthesia for surgical procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed dental cleanings and scaling under the supervision of a veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Veterinary Assistant/Front Desk Receptionist
Steinbach Veterinary Hospital
04.2013 - 03.2017
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Processed new patients and updated client records with key information.
- Coordinated patient scheduling, check-in, check-out.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Completed administrative patient intakes with case histories, and mandated forms.
- Calculated dosage, filled prescriptions, and prepared prescription labels under the supervision of the Veterinarian.
Education
High School Diploma -
Methacton
Worcester, PA01-1998
Continuing Education
Skills
- Anesthesia administration
- Diagnostic testing
- Surgical assistance
- Pharmacy duties
- Customer service
- Customer and client relations
- Organizational skills
- Problem solving
- Effective communication
Timeline
Supervisor
Chadwicks Restaurants
04.2022 - 08.2025
Veterinary Technician
NVA
09.2019 - 09.2024
Veterinary Assistant/Front Desk Receptionist
Steinbach Veterinary Hospital
04.2013 - 03.2017
Manager
Blackhorse Taverns
12.2006 - 07.2026
High School Diploma -
Methacton
Continuing Education