Shannon Miller
New Kensington
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Bartender/Banquet Server
Springdale Veterans Association
Springdale
07.2020 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided exceptional service to high volume of daily customers.
Home Health Aide
HOME NOT ALONE
Oakmont
11.2018 - Current
- Engaged patients in recreational activities such as reading books or playing games.
- Tracked and reported clients' progress based on observations and conversations.
- Improved patient outlook and daily living through compassionate care.
- Recognized emergency situations and implemented appropriate procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided companionship and monitored health condition of clients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
CNA - Certified Nursing Assistant
Presbyterian Senior Care
Oakmont
03.2018 - 11.2018
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Identified needs of customers promptly and efficiently.
Server/Sales
Primanti Brothers
Harmarville
03.2009 - 03.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Followed up on guest requests in a timely manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Complied with safety procedures when handling food items or cleaning materials.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Trained new employees to perform duties.
Education
High School Diploma -
Springdale JrSr High School
Springdale, PA06-2008
Skills
- Time management
- Customer service
- Communication skills
- Effective Problem Resolution
- Strong Detail Orientation
Timeline
Bartender/Banquet Server
Springdale Veterans Association
07.2020 - Current
Home Health Aide
HOME NOT ALONE
11.2018 - Current
CNA - Certified Nursing Assistant
Presbyterian Senior Care
03.2018 - 11.2018
Server/Sales
Primanti Brothers
03.2009 - 03.2018
High School Diploma -
Springdale JrSr High School