Shannon Murray
Philadelphia,PA
Summary
Personable and organized with strong communication skills and proactive attitude. Familiar with office software and data entry. Capable of supporting office operations efficiently and effectively.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Kintetsu World Express U.S.A
02.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Midwest Veterinary Supply Inc.
05.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Verizon
09.2018 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Coding Temple
Skills
- Data entry
- Microsoft Excel
- Microsoft Word
- Critical thinking
- Active listening
- Sales orientation
- Customer service
Timeline
Data Entry Clerk
Kintetsu World Express U.S.A
02.2024 - Current
Customer Service Representative
Midwest Veterinary Supply Inc.
05.2021 - 12.2023
Sales Associate
Verizon
09.2018 - 05.2021
Coding Temple
Similar Profiles
Vann GriessmeyerVann Griessmeyer
Account Executive at Kintetsu World Express U.S.AAccount Executive at Kintetsu World Express U.S.A
Chih-Ying WangChih-Ying Wang
Environmental Sustainability Operations Supervisor at Kintetsu World Express U.S.AEnvironmental Sustainability Operations Supervisor at Kintetsu World Express U.S.A
Yukiko BrownYukiko Brown
Operation Supervisor at Kintetsu World Express (U.S.A.), Inc.Operation Supervisor at Kintetsu World Express (U.S.A.), Inc.