Shannon Murray
Philadelphia
Summary
Personable and organized professional with strong communication skills and a proactive approach. Experienced in analyzing complex problems and streamlining processes, contributing to operational efficiency and enhanced customer loyalty. Proficient in data entry and scheduling software to ensure effective office operations.
Overview
8
8
years of professional experience
Work History
Data Processor
Philadelphia Parking Authority
Philadelphia
02.2024 - Current
- Processed transactions with accuracy and efficiency across multiple payment methods, ensuring seamless customer experiences.
- Executed administrative tasks including filing, data entry, and billing to maintain organized records and support operational efficiency.
- Analyzed complex problems to identify effective solutions and streamlined processes.
- Tracked project timelines and deadlines using scheduling software, facilitating timely project completion.
Customer Service Representative
Midwest Veterinary Supply Inc.
Norristown
05.2021 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services, providing accurate company information to enhance customer experience.
- Managed high-stress situations, resolving disputes and conflicts while maintaining professionalism.
Sales Associate
Verizon
Philadelphia
09.2018 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Established rapport with customers, fostering loyalty and encouraging repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to enhance store performance through sharing best practices and providing support.
Education
Professional Development - Cybersecurity, System and Network Security, Application Security, Security Fundamentals, Cloud Security
Coding Temple
Skills
- Data entry
- Microsoft Excel
- Microsoft Word
- Critical thinking
- Active listening
- Sales orientation
- Customer service
Timeline
Data Processor
Philadelphia Parking Authority
02.2024 - Current
Customer Service Representative
Midwest Veterinary Supply Inc.
05.2021 - 12.2023
Sales Associate
Verizon
09.2018 - 05.2021
Professional Development - Cybersecurity, System and Network Security, Application Security, Security Fundamentals, Cloud Security
Coding Temple