Shannon Renninger
Pottsville
Summary
Professional in quality control with solid background in ensuring transaction accuracy and compliance. Capable of identifying and resolving discrepancies to maintain operational standards. Known for fostering team collaboration and delivering consistent results. Skilled in data verification and process improvement.
Overview
2025
2025
years of professional experience
Work History
Checker
Dollar General Distribution Center
- Inspected and verified incoming shipments for accuracy and quality compliance.
- Operated forklifts and pallet jacks to efficiently move inventory within the warehouse.
- Recorded inventory levels using warehouse management systems to ensure stock accuracy.
- Assisted team members in maintaining a clean and organized work environment.
- Identified discrepancies in order fulfillment and communicated issues for resolution.
- Trained new employees on operational procedures and best practices in inventory handling.
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Assistant Manager
The Station House
Pottsville, PA
10.2002 - 10.2024
- Supported daily operations by coordinating team schedules and managing staff assignments.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented training programs for new employees, enhancing onboarding experiences and knowledge retention.
- Analyzed customer feedback to improve service quality and enhance guest satisfaction.
Order Picker
Wegmans Retail Service Center
Pottsville, PA
09.2020 - 12.2023
- Operated forklifts and pallet jacks to efficiently pick orders.
- Selected and packed products according to customer specifications.
- Maintained cleanliness and organization of warehouse areas.
- Collaborated with team members to optimize order fulfillment processes.
Customer Service Representative
Wal Mart Distribution Center 7030
Pottsville, PA
05.2002 - 10.2009
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Operated warehouse equipment to facilitate timely product retrieval and delivery processes.
- Maintained inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business Management
Schuylkill Business Institute
Pottsville, PASkills
Computer Skills, Customer Service, Multi-Tasking, Accuracy and Precision, Error Detection, Managing and Reconciling Financials, Ability to work independently or in a group setting
Timeline
Order Picker
Wegmans Retail Service Center
09.2020 - 12.2023
Assistant Manager
The Station House
10.2002 - 10.2024
Customer Service Representative
Wal Mart Distribution Center 7030
05.2002 - 10.2009
Checker
Dollar General Distribution Center
Business Management
Schuylkill Business Institute