Shannon Ring
Pittsburgh
Summary
Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.
Overview
5
5
years of professional experience
Work History
Onsite Health Assistant
UPMC
08.2023 - Current
- Streamlined medical documentation processes for improved accuracy and accessibility of patient records.
- Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
- Contributed to a decrease in patient wait times by managing appointment scheduling and check-in procedures efficiently.
- Streamlined administrative tasks such as billing management, insurance verification, and referral coordination.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
Lead Dental Assistant
Aspen Dental
09.2021 - 06.2023
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Pharmacy Technician
Giant Eagle Pharmacy
08.2019 - 08.2020
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
Master of Science - Medical Science
Lake Erie College of Osteopathic Medicine
Erie, PA05.2021
Bachelor of Science - Biology
Cleveland State University
Cleveland, OH12.2019
Skills
- Organizational abilities
- Documentation And Reporting
- Patient Care Coordination
- Strong Communication Skills
- Healthcare Administration Knowledge
- Patient Confidentiality Maintenance
- Chart management
- Medical record-keeping
- HIPAA Compliance
- Database Search and Data Entry Skills
Timeline
Onsite Health Assistant
UPMC
08.2023 - Current
Lead Dental Assistant
Aspen Dental
09.2021 - 06.2023
Pharmacy Technician
Giant Eagle Pharmacy
08.2019 - 08.2020
Master of Science - Medical Science
Lake Erie College of Osteopathic Medicine
Bachelor of Science - Biology
Cleveland State University
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