Shannon Wireman
Forest City
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in management and serving customers. Goes above and beyond to serve guests and promote loyalty.
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Brands
Scranton
10.2025 - Current
- Prepared and served beverages and food items according to Dunkin' standards.
- Maintained cleanliness and organization of work areas throughout the shift.
- Operated cash register, processing customer orders accurately and efficiently.
- Assisted in training new crew members on operational procedures and best practices.
- Followed food safety guidelines to ensure quality and hygiene standards were met.
- Engaged with customers, providing friendly service and addressing inquiries promptly.
- Monitored staff performance and addressed issues.
Warehouse Worker
Amazon
Olyphant
10.2024 - 10.2025
- Operated warehouse equipment to move and organize inventory efficiently.
- Loaded and unloaded packages from delivery trucks and storage areas.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with team members to ensure timely order fulfillment.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
Line Cook
The Tavern
Union Dale
03.2024 - 07.2024
- Prepared and cooked a variety of dishes according to menu specifications.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by tracking food supplies and ingredients.
- Followed food safety guidelines to prevent contamination and ensure compliance.
- Managed cash register, processing payments accurately and efficiently.
- Mixed and served a variety of cocktails and beverages to customers.
- Took accurate food and drink orders from customers at tables.
- Delivered food and beverages promptly to enhance guest satisfaction.
Service Manager
Chipotle
Quakertown
01.2022 - 05.2024
- Managed daily operations ensuring efficient service and customer satisfaction.
- Trained and mentored team members on food safety standards and procedures.
- Oversaw inventory management and ensured product quality throughout the restaurant.
- Implemented training programs to enhance team performance and service delivery.
- Resolved customer complaints promptly to maintain a welcoming environment.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Collaborated with management on strategies for improving operational efficiency.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Skills
- Food preparation
- Customer engagement
- Inventory management
- Cash handling
- Communication skills
- Workplace efficiency
- Hospitality service expertise
Certification
- Servsafe
Timeline
Crew Member
Dunkin' Brands
10.2025 - Current
Warehouse Worker
Amazon
10.2024 - 10.2025
Line Cook
The Tavern
03.2024 - 07.2024
Service Manager
Chipotle
01.2022 - 05.2024