Shannon E. Susa
Pittsburgh
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Lifeguard and Pool Manager
American Pool
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
Education
High School Diploma -
Our Lady of The Sacred Heart High School
Coraopolis, PABachelor of Science - Psychology
West Liberty University
West Liberty, WV05-2028
Skills
- Customer service
- Telephone etiquette
- Health and safety compliance
- Staff scheduling
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Lifeguard and Pool Manager
American Pool
05.2022 - Current
Front Desk Receptionist
LA Fitness
High School Diploma -
Our Lady of The Sacred Heart High School
Bachelor of Science - Psychology
West Liberty University
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