Shannyn Keith
Altoona
Summary
I am a highly motivated and professional Office Manager with over 8 years of experience providing high-level support to both patients and customers. Advanced in managing a small group of employees, handling confidential documents, and communicating with patients and/or customers alike. I possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
12
12
years of professional experience
Work History
Office Manager
Nulton Diagnostic and Treatment Center
02.2024 - Current
- Interviewing and hiring front office/patient relations specialist staff.
- Monthly supply ordering for the office.
- Completing yearly evaluations for front office employees.
- Attend Supervision meetings to discuss high risk patients.
- Scheduling new patients with providers.
- Distributing daily and weekly tasks accordingly between all Patient Relations Specialists.
Patient Relations Specialist
Nulton Diagnostic and Treatment Center
06.2022 - Current
- Handle confidential information and documents and following HIPAA guidelines
- Appointment scheduling
- Data entry using Credible EMR system
- Updating patient demographics and insurance information
- Communicating with patients and providers by telephone and email.
Delivery Driver/Kitchen staff
Macabees Super Subs
11.2021 - 05.2022
- Food preparation
- Cleanliness of the facility
- Running the cash register
- Answering phones
- Delivering food to customers’ homes
Stay At Home Mother
04.2018 - 11.2021
- During this time, I was in a position where I was able to stay home and raise my two small children, while maintaining the household.
Customer Service Representative/Peer advisor
IQor Global Services
10.2013 - 03.2018
- Provided over-the-phone technical support for customers of the leading satellite television provider in the USA.
- Discussed billing concerns and discrepancies, obtained payments, and offered monthly discounts.
- Assisted with training newly-hired employees in a classroom setting alongside the management team.
- Coaching other CSRs in areas of opportunity.
Education
High School Diploma -
Hollidaysburg Area Senior High School
06.2012
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- HIPAA
- Phone etiquette
- Leadership in a medical office setting
Timeline
Office Manager
Nulton Diagnostic and Treatment Center
02.2024 - Current
Patient Relations Specialist
Nulton Diagnostic and Treatment Center
06.2022 - Current
Delivery Driver/Kitchen staff
Macabees Super Subs
11.2021 - 05.2022
Stay At Home Mother
04.2018 - 11.2021
Customer Service Representative/Peer advisor
IQor Global Services
10.2013 - 03.2018
High School Diploma -
Hollidaysburg Area Senior High School
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