Years of Customer service experience
SHANTA HART
Fairless Hills
Overview
10
10
5
5
I'm looking for a work from home or on site office position
Work History
Personal Assistant
Roosevelt Corporation Inc
02.2020 - Current
- Oversee about 30 people personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
Tax Consultant
Liberty Tax
01.2019 - 12.2019
- Record all telephone and in-person visits on appropriate reports on 10 customers per day
- Gather information about market competition in area and file
- Calculate tax payments
- Estimate tax returns, deductibles, liabilities, and expenses
- Prepare quarterly and annual reports
- Collect data from income statements and expense documents
- Complete clients' tax documentation
- Review data on reports and detect possible errors
- Answer tax- and finance-related questions
- Research new tax trends and regulations
- Advise individuals and companies on tax strategies
- Ensure compliance with government tax rules
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum
- Responded to inquiries from IRS and other tax authorities
- Analyzed financial documents to accurately reflect client information on tax returns
Customer Service Representative
Days Inn Hotel
12.2018 - 01.2019
- Managed incoming calls promptly and professionally using multi-line phone system
- Utilized reservation system to book rooms, manage cancellations, and answer inquiries from potential customers.
- Processed payments for hotel services including cash, credit cards and other forms of payment.
- Served as point of contact between 15 guests, 10 staff members and management personnel
- Issued room keys and delivered instructions to bellhops.
- Ensured that all transactions are processed in accordance with financial regulations and guidelines set by hotel chain.
- Tracked room occupancy rates on daily basis to optimize revenue opportunities.
- Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.
- Provided assistance during events hosted at hotel such as weddings or conferences by coordinating tasks between departments.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Assistant Supervisor
Amazon
04.2014 - 12.2017
- • Assisted with Payroll process for up to 30 associates weekly.
- • Provided guidance to employees on how to process packages at Amazon.
- • Assisted with making sure weekly & monthly goals were met.
- • Assisted Managers and associates with process troubleshooting.
- • Cross trained in different departments to assist according to business needs.
- • Became active supervisor when none were available.
Education
Bachelor of Arts - Human Resources W/Concentration in Business Manag
Strayer University
Feasterville, PA05.2024
Skills
- Customer service Team Leadership Marketing & Sales
- Training & Development Conflict Resolution Performance Improvement Strategies Communication Marketing & Data Analysis
- Active Listening Customer Relationship Management Customer Retention Event Planning & Execution Interviewing/Hiring
- Emotional Intelligence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant
Roosevelt Corporation Inc
02.2020 - Current
Tax Consultant
Liberty Tax
01.2019 - 12.2019
Customer Service Representative
Days Inn Hotel
12.2018 - 01.2019
Assistant Supervisor
Amazon
04.2014 - 12.2017
Bachelor of Arts - Human Resources W/Concentration in Business Manag
Strayer University
Summary
Energetic and performance-driven Customer Service with 10 years of experience leading teams, improving, performance, identifying opportunities and successfully defusing the toughest clients in a call center. Excellent written/verbal communication and Interpersonal skills and ability to respectfully interface with executives from various departments and divisions. Seasoned multitasker able to prioritize in stressful, high-volume, time-sensitive environment with multiple deadlines. A self-starter and motivator with a positive attitude and a passion attitude and a passion for building teams that succeed.
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