Shantal Robinson

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Reduced downtime by promptly addressing hardware and software issues, resulting in a 20% decrease in system outages and ensuring minimal impact on business operations.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw technology budget planning and allocation, optimizing resource utilization and achieving a 10% cost reduction while meeting organizational objectives.
• Optimized helpdesk performance through process improvements, enabling faster response times and increasing user satisfaction levels.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.

• Performed and supervised daily airfield management and office activities for staff of 290 employees to exceed operational requirements.
• Compiled data and prepared aviation operations and safety reports to keep executives informed.
• Collaborated with on-site personnel, including maintenance and air traffic control, to resolve schedule issues and facilitate seamless operations.
• Received, screened, and routed incoming calls to ensure superior customer service.
• Created and maintained filing systems for operational documents, reports, flight logs, and calendars.
• Developed and implemented team-building training programs, which increased productivity by 35%.
• Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency.
• Conducted departure and arrival briefings.
• Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.

Completed Relevant Coursework:

• Spreadsheets
• Critical Thinking: Reason and Evidence
• Network and Security Foundations
• Business of IT Applications
• Principles of Management
• Applied Probability and Statistics
• Current and Emerging Technology
• Organizational Behavior and Leadership