Shante Isaac
Philadelphia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Call Center Representative
The Children’s Hospital of Philadelphia
03.2019 - Current
- Knowledge of food allergies and diets to ensure that the patient’s nutritional needs are met
- Utilizes EPIC software to verify patient information and respond to the nurse’s messages
- Multitasking through multiple computer software programs while completing patient diet orders with restrictions
- Managed a high volume of inbound and out bound customer calls
Front Desk Attendant
Allied Universal Security Services
10.2014 - 03.2019
- Monitor and authorize entrance and departure of employees, visitors and students
- Responds to emergency and disturbance calls
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences
- Provide a safe secure environment for the students, staff and guest on campus
Nutrition Assistant
Cliveden Nursing and Rehabilitation Center
08.2012 - 04.2014
- Assemble meals, trays, and dishes in the kitchen
- Prepared meals for 75+ patients according to patient care plans and adhered to all food safety regulations
- Followed facility cleaning and sanitation standards
- Responded to resident and staff dietary needs
Food service Worker
Albert Einstein Medical Center
07.2011 - 07.2013
- Read over 200+ menus with knowledge of diets and restrictions
- Cleaned carts and used proper cleaning solution
- Served cafeteria meals and set up carts for room deliveries
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Medical Assistant Certificate -
Thompson Institute
Philadelphia, PA06.2008
Skills
- MS office proficient
- Data entry
- Proficient in Epic Software
- Call center operations
- Customer communications
- Inbound phone calls
Personal Information
Total Experience: 10yrs+ Healthcare field Experience
Timeline
Call Center Representative
The Children’s Hospital of Philadelphia
03.2019 - Current
Front Desk Attendant
Allied Universal Security Services
10.2014 - 03.2019
Nutrition Assistant
Cliveden Nursing and Rehabilitation Center
08.2012 - 04.2014
Food service Worker
Albert Einstein Medical Center
07.2011 - 07.2013
Medical Assistant Certificate -
Thompson Institute
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