Shantel Castro

Facilitate inpatient and Emergency dept psychiatric consults with internal physicians and our external psych team.

• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.

• Provide excellent customer service whether on the phone or interacting with a patient
• Registered new patients in electronic medical records prior to appointment scheduling.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• I assist the physicians in keeping their schedules organized and I make sure they are staying on schedule and running on time
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

• Managed the store's closing procedures and ensures that all tasks were completed in a timely manner
• I ensured proper cash handling procedures were followed at all times to ensure the accuracy of the transactions
• I maintained an organized, clean, safe work environment for myself and my associates
• Assisted in hiring as needed as well as trained new hires

• During my time at Lehigh Valley Health Network, I was responsible for many things
• My main duty was to admit and discharge patients from the inpatient unit as well as keeping medical records organized and following all HIPPA laws and regulations
• I made sure I communicated any changes or updates with the physicians and nursing staff
• I scheduled appointments for the patients and organized transport as well as handling any and all complaints the patients had

• I consistently provided friendly patient service and heartfelt hospitality
• Promptly and empathetically handled patient's concerns and complaints
• Demonstrated integrity and honesty while interacting with patients, guests, team members and managers
• Made sure all patients had a proper meal layout for each meal of the day as well as guiding them through menu options while demonstrating thorough knowledge of the food, beverages and ingredients
• I maintained high scores in patient satisfaction