Shantray Ripply
Harrisburg
Summary
Experienced billing manager seeking a position to utilize skills as an engaging team player and leader, inspiring staff to perform at their best. Strong attention to detail and a desire for a career change. Known for multitasking, fostering exceptional customer service, and ensuring customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Highland Park Apartments
03.2024 - 03.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
National Church Residences
03.2023 - 03.2024
- Tax Credit (LIHTC) section 42 rules
- Operates within HUD guidelines and communicates directly with regulatory authorities (typically HUD) and owners in resolution of management issues
- Prepares amendments, extensions and supporting schedules for maintaining rental assistance contracts (Section 8) and property management agreements
- Ensures that waiting lists, resident files and other documentation complies with all HUD and LIHTC rules and regulations
- Performs or oversees marketing and leasing functions to maintain budgeted or greater occupancy for the property
- Be familiar with the requirements of the Tenant Selection Plan
- Be able to implement and explain the occupancy requirements as well as Lease Agreement, House Rules and any applicable addendum
- Implements effective resident retention programs, such as move-in and service follow up
- Maintains good resident relations
- Develops and maintains good relationships with owners, partners and Boards
- May include attendance at Board meetings, fulfilling any reporting requests and providing regular informational updates
- Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with residents, co- workers, community leaders, owners, management, vendors, and service providers
- Conduct and document marketing efforts in adherence to the current Affirmative Fair Housing Marketing Plan
- With respect to Resident Rights, ensures all residents and staff are treated with respect and dignity
- Reports all complaints made by residents and/or families to the appropriate supervisors
- Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items drug free workplace, safe work practices, all federal, state and local regulations and laws immediately
- Manages relationships, both internally and externally exercising appropriate communication and interpersonal skills
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Accounts Payable and Receivable
Country Meadows
09.2022 - 03.2023
- Preparing and mailing invoices to customers
- Posting payments to customer accounts
- Organizing and filing deposit receipts as invoices are paid
- Preparing reports on delinquent accounts and customer payment profiles
- Reconciling cash receipts and deposits
- Analyzing financial records for accuracy
- Looking to take on new AR challenges and maximize payment received on terms at Lafayette Pharmaceuticals
- Created new customer accounts and carried out associated data entry into central database, consistently beating targets for completion
- Identified errors in refund processing and carried out forensic investigation into process failures to ensure mistake not repeated
- Prepared new starter training materials for AR team
- Responsible for onboarding new team members on AR principles, company policy, and duties
- Provided supporting documents for external audits in accordance with state and federal law
- Responsible for computerized and manual cash batch, data entry and sale journal
- Implemented processes to improve the workflow of AR roles on team, which improved time work and aged receivables by 85%
- Drafted accounting summary reports with income activity itemized by portfolio and maintained a record of error-free monthly reconciliations
- Performed AR duties including invoicing, investigating chargebacks, discrepancies and reconciliations
Team Lead Revenue Cycle
UPMC Patient Accounts
09.2021 - 09.2022
- Preparing commercial, Medicare, Medicaid, and specialty claims to be billed within billing systems
- Analyze billing information to make sure claims are accurate and complete with billing data including ICD10 codes
- Manage electronic patient financial data, claim filing, and practice management software packages
- Confirm eligibility and communicating with patients about their insurance plans
- Assist management staff with supervisory activities as directed, across all functional areas of the billing office
- Maintaining current knowledge of all billing activities and collaborating with other departments leads as necessary to facilitating departmental operations
- Supervise staff in maintaining workflow to ensure that departmental goals are met
- Identify trends in payments, denials, charge capture, and cash posting that compromise the ability of the department to meet established goals
- Responsible for onboarding new team members on AR principles, company policy, and duties
- Assist employees with day-to-day questions, issues, or problems
Medical Biller/Accounts Receivable
Asbury Communities
11.2018 - 09.2021
- Manage accounts receivable database; ensure all customer information is accurate and codes are properly maintained
- Analyze, evaluate, and improve policies, standards, and practices to ensure we maintain an effective and consistent operation
- Select, develop, and motivate qualified staff to effectively carry out department functions and provide for the continuity of specialized skills
- Ensures timely payments of all medical claims billed and maintains accurate records and control reports
- Accomplishes accounts receivable human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures
- Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements
- Meets accounts receivable financial standards by providing annual accounts receivable budget information; monitoring expenditures; identifying variances; implementing corrective actions
- Collects accounts by contacting customers referred by clerks; investigating circumstances of nonpayment; negotiating and resolving conflicts; expediting payment
- Updates receivables by coordinating and monitoring daily sales order processing and bank remittance transactions
- Maintains financial security by adhering to internal accounting controls
- Maintains accounting ledgers by posting monthly account transactions
Medical Biller and Collector
Select Medical
03.2015 - 11.2018
- Ensure successful entry of all medical visits into the practice management EHR Medical Billing System
- Reconcile all charges and data entered into the system assuring 100% data entry accuracy; assure correct provider, facility, medical service and coding are billed
- Assist the A/R Manager collect accounts receivable, including the following revenue sources: Medicare, PPO, HMO, Private Insurance and all other fee for service revenue
- Assist the A/R Manager as directed to appeal, trouble shoot, prepare denied claims for rebilling, inquire and correct unpaid claims for re-submission on a daily basis as necessary
- Request and follow up on additional information as needed for auditing of claims and all revenue reports including eligibility, benefits and provider information
- Submit claims to insurance companies on a daily basis as necessary
- File all correspondence into patient s chart
- Negotiate settlements for payments with insurance companies and courts with assistance of Billing Manager
- Audit claims daily to ensure timely collections
- Review EOB s as directed to ensure compliance with billing practices
- Follow billing policy guidelines and documented procedures
Education
BS - Healthcare Administration & Management
Liberty University
Lynchburg, VA01.2019
AA - Applied Sciences in Healthcare Administration
Brown Mackie College
Greenville, SC01.2013
AA - Pre in Law
Florida Memorial University
Miami, FL03.2003
Skills
- Low-Income Housing Tax Credit expertise
- Accounts receivable management
- Efficient revenue cycle administration
- Experience with Yardi software
- Health services management
- Account reconciliation
- Account management
- Medical Coding
- Medical terminology
- Customer service
- Utilization management
- Insurance billing accuracy
Certification
Tax Credit Specialist, 10/01/24, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Property Manager
Highland Park Apartments
03.2024 - 03.2025
Assistant Property Manager
National Church Residences
03.2023 - 03.2024
Accounts Payable and Receivable
Country Meadows
09.2022 - 03.2023
Team Lead Revenue Cycle
UPMC Patient Accounts
09.2021 - 09.2022
Medical Biller/Accounts Receivable
Asbury Communities
11.2018 - 09.2021
Medical Biller and Collector
Select Medical
03.2015 - 11.2018
AA - Applied Sciences in Healthcare Administration
Brown Mackie College
AA - Pre in Law
Florida Memorial University
BS - Healthcare Administration & Management
Liberty University
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