SHANYAI GONZALES
Philadelphia
Summary
Diversely qualified Health Aide trained and certified in providing ranging services, including skilled nursing, assisted living, post-acute medical and rehabilitation, hospice care and therapy. Provide empathetic, personal care to patients, promoting comfort and support. Skilled in working with disabled and elderly patients with patience, humor and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Burger King
06.2018 - 03.2020
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
- Helped customers complete purchases, locate items and join reward programs
- Quickly and accurately counted drawers at start and end of each shift
- Monitored areas for security issues and safety hazards
- Operated POS cash register and equipment to collect payments
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and helped or intervened where required
Medical Assistant
Delaware Valley Community Health Inc.
03.2023 - Current
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the provider
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Administered injections, medications and treatments as directed by the physician
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed
- Performed venipuncture and skin puncture on patients of all ages
- Collected blood samples in a safe and sanitary manner according to established procedures
Support Technician
DaVita Dialysis Center
08.2021 - 10.2022
- Provided positive first impressions to welcome existing, new and potential patients
- Modified or improved filing systems or implemented new filing systems
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Greeted, guided and offered assistance to patients and visitors
- Used wheelchairs to transport patients around facility and to and from vehicles
- Restocked supplies and cleaned equipment between patients
- Assisted administrative departments with paperwork, errands and other clerical duties
Home Health Aide
Maxim Home Healthcare Agency
06.2020 - 07.2021
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Administered prescribed medications under direction of physician
- Delivered compassionate care to improve and enhance patient lives
Trainee
Electronic Health Records, Temple Cares Program
12.2019 - 07.2020
- Sorted materials and filed according to guidelines
- Reviewed charts and flagged incomplete or inaccurate information
- Received and processed medical records requests
- Responded to requests for information from various individuals by providing all documents
- Interacted and communicated easily with department personnel and public
- Processed patient admission and discharge documentation
- Adhered to all facility, company and legal guidelines
Education
Some College -
Temple University, Temple Cares Program
Philadelphia, PAHigh School Diploma -
Benjamin Franklin High School
Philadelphia, PAHigh School Diploma -
Murrell Dobbins High School
Philadelphia, PACertified Medical Assistant -
Philadelphia Job Corps
Philadelphia, PA08.2024
Skills
- Written and verbal communication
- Progress documentation
- Care plan assessment
- First Aid and Safety
- State Regulations Knowledge
- Home Health Care
- Leadership
- Medical office administration
- Medical terminology understanding
- Medical Records
- Paperwork processing
- Good telephone etiquette
- Clinical training
- Vital signs collection
- HIPAA compliance
- Laboratory specimen collection
- Venipuncture and phlebotomy
- Gynecological procedures
- Prenatal care
- Immunization administration
- Pediatric phlebotomy
- Pediatric patient care
Certification
- HCA - Home Care Aide
- Certified First Aid, AED, CPR
- Certified Medical Assistant (CMA)
Timeline
Medical Assistant
Delaware Valley Community Health Inc.
03.2023 - Current
Support Technician
DaVita Dialysis Center
08.2021 - 10.2022
Home Health Aide
Maxim Home Healthcare Agency
06.2020 - 07.2021
Trainee
Electronic Health Records, Temple Cares Program
12.2019 - 07.2020
Cashier Team Lead
Burger King
06.2018 - 03.2020
Some College -
Temple University, Temple Cares Program
High School Diploma -
Benjamin Franklin High School
High School Diploma -
Murrell Dobbins High School
Certified Medical Assistant -
Philadelphia Job Corps
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