Shaquale Walker
Harrisburg
Summary
Conscientious professional in healthcare support, known for high productivity and efficiency in task completion. Specialize in sterilization techniques, equipment maintenance, and inventory management with keen attention to safety protocols. Excel through strong organizational skills, ability to prioritize tasks effectively, and excellent communication with team members.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Hospital Service Technician
Agiliti Health
Hershey
08.2024 - Current
- Monitored inventory levels of spare parts used in repairing medical devices.
- Conducted regular maintenance checks on all hospital-owned medical equipment.
- Assisted in the installation of new medical equipment and machines.
Billing Account Representative
Geisinger Community Medical Center
Harrisburg
05.2023 - 07.2024
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
Accounts Representative
Gallagher Bassett Services Inc.
02.2022 - 05.2023
- Implemented customized account plans to meet individual client needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Collaborated with other departments to address customer needs and service requests.
- Developed and implemented strategies to improve customer retention and loyalty.
- Kept detailed records of customer interactions for optimal traceability.
- Researched billing errors and discrepancies to initiate corrective action.
Medical Technician
Premier Eye Care
10.2019 - 01.2022
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
Inside Sales Representative
West Shore Home
09.2016 - 11.2018
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Retail Sales Associate
Christmas Tree Shops
07.2014 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate Degree In Nursing - Medical Assisting
Kaplan Career Institute - Boston
Harrisburg, PA05.2015
Diploma - Academic
Harrisburg High School
Harrisburg, PA06.2011
Skills
- Bookkeeping
- Adding, Calculating and Billing Machines
- Access Software
- Correct Errors
- Professional Correspondence
- Business Transactions
- Inquiry Requests
- Procedures Scheduling
- Past Due Balance Management
- Error Revision
- Statement Itemization
- Collections
- Hazardous materials handling
- Hospital safety protocols
- Equipment sterilization
- HIPAA compliance
- Patient privacy
- Medical equipment maintenance
- Insurance verification
- Strong organization
- Patient scheduling
- Medical terminology proficiency
- Medical coding
- Patient relations
- Healthcare industry
- Eligibility determination
- Patient confidentiality
Timeline
Hospital Service Technician
Agiliti Health
08.2024 - Current
Billing Account Representative
Geisinger Community Medical Center
05.2023 - 07.2024
Accounts Representative
Gallagher Bassett Services Inc.
02.2022 - 05.2023
Medical Technician
Premier Eye Care
10.2019 - 01.2022
Inside Sales Representative
West Shore Home
09.2016 - 11.2018
Retail Sales Associate
Christmas Tree Shops
07.2014 - 06.2016
Associate Degree In Nursing - Medical Assisting
Kaplan Career Institute - Boston
Diploma - Academic
Harrisburg High School