SHAQUIA CORBETT
Stroudsburg
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
22
22
years of professional experience
Work History
City Carrier
USPS
Manhattan
09.2015 - 11.2024
- Routed all classes of mail in sequence of delivery along established route.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Responded promptly to complaints from customers regarding late and missing deliveries.
- Scanned labels on letters or parcels to confirm receipt.
- Greeted customers with pleasant attitude and offered assistance with mail-related issues.
Receptionist
Allied Barton
Manhattan
06.2008 - 04.2015
- Monitor and authorize entrance and departure of employees, visitors
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Residential Aide
WOMEN IN NEED FAMILY SHELTER
Brooklyn
01.2006 - 05.2008
- File and maintain records.
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
- Make regular rounds to ensure that residents and areas are safe and secure.
- Answer telephones, and route calls or deliver messages.
- Assisted residents with daily living activities as designated in care plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
Home Health Aide/ personal care Aide
BEST CARE AIDE
forest hills
04.2003 - 01.2006
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Check patients' pulse, temperature, and respiration.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
- Accompanied clients to doctors' offices or on other trips outside home.
Education
Ashford University
Clinton, IASkills
- Excellent writing and communication skills
- Clerical
- Active listening
- Customer service
- Record keeping
- Filing
- Appointment scheduling
- Office organization
- Front desk operations
- Switchboard operation
- Data entry
- Personal hygiene assistance
- Meal preparation
- Attention to detail
- Care for patients
Timeline
City Carrier
USPS
09.2015 - 11.2024
Receptionist
Allied Barton
06.2008 - 04.2015
Residential Aide
WOMEN IN NEED FAMILY SHELTER
01.2006 - 05.2008
Home Health Aide/ personal care Aide
BEST CARE AIDE
04.2003 - 01.2006
Ashford University