Shaqwanda Coles- Bonaparte
Philadelphia
Summary
Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability, ensuring seamless integration with evolving workplace demands. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavior Support Staff
Woods Community Services
03.2025 - Current
- Provided comprehensive support to team members, ensuring seamless daily operations.
- Assisted in implementing new procedures to enhance workflow efficiency.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Secured medication, replaced stock and maintained medication room upkeep as well as pharmaceutical equipment.
- Administered medication and treatments to patients to observe and record responses.
Caregiver
Nyva Healthcare Service, LLC
07.2019 - Current
- Assisted patients with daily living activities, promoting independence and enhancing quality of life.
- Monitored and reported changes in patient conditions to healthcare professionals for timely interventions.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Maintained cleanliness and organization of living spaces, creating a safe environment for patients.
- Documented patient progress and activities accurately in care logs for effective communication with staff.
Paraprofessional
Spectrum Staffing Solutions, LLC
09.2024 - 03.2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with daily tasks, fostering an inclusive learning environment.
- Organized educational materials and resources for efficient classroom management.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Maintained communication with parents regarding student performance and behavior.
Food and Nutrition Assistant
Powerback Rehabilitation
08.2021 - 11.2022
- Developed and implemented meal plans based on dietary guidelines and individual resident needs.
- Coordinated food preparation activities to ensure compliance with health and safety regulations.
- Assisted in conducting nutrition assessments and evaluations for residents' dietary requirements.
- Trained new staff on food handling procedures and proper kitchen equipment usage.
- Monitored inventory levels of food supplies, ensuring timely replenishment to prevent shortages.
Unit Clerk
Philadelphia Nursing Home-Fairmount Long Term Care
04.2020 - 09.2022
- Managed patient records and documentation, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Scheduled appointments and processed admissions, optimizing patient flow within the unit.
- Assisted in training new clerical staff on established protocols and systems for efficiency.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
Direct Care Worker
Champions Healthcare
03.2019 - 07.2019
- Facilitated daily living activities, ensuring comfort and dignity for clients.
- Developed personalized care plans in collaboration with healthcare teams to meet individual needs.
- Monitored and documented client progress, identifying changes in health status promptly.
- Trained and mentored new staff on best practices for direct care and client interaction.
- Implemented safety protocols to enhance the well-being of clients during daily tasks.
Environmental Services Housekeeper
Hahnemann University Hospital
06.2011 - 05.2019
- Led daily cleaning operations, ensuring compliance with health and safety standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Implemented improved sanitation protocols to enhance facility cleanliness.
- Monitored inventory levels of cleaning supplies and equipment for efficient operations.
- Provided exceptional service by addressing client concerns regarding cleanliness promptly.
Medical Assistant
Dr. Salman's Medical Center
07.2017 - 11.2018
- Managed patient intake processes, ensuring accuracy in documentation and timely service delivery.
- Assisted healthcare providers with clinical tasks, enhancing workflow efficiency in fast-paced environments.
- Conducted vital sign assessments and routine lab tests, contributing to comprehensive patient care efforts.
- Educated patients on treatment plans and medications, improving adherence and understanding of health conditions.
- Trained new hires on office protocols and patient interaction techniques, fostering a supportive team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Elderly Caregiver
Always Best Care
08.2013 - 03.2018
- Provided compassionate assistance with daily living activities, enhancing comfort and well-being for clients.
- Monitored health conditions, reporting changes to healthcare professionals as part of care team.
- Developed personalized care plans in collaboration with families and healthcare providers to meet client needs.
- Trained and mentored new caregivers on best practices in elderly care and safety protocols.
- Managed medication schedules, ensuring adherence to prescriptions for improved health outcomes.
- Offered companionship and kindness to elderly patients.
Education
Medical Assistant
Harris School of Business
Philadelphia07.2016
General Studies
The Young Women's Leadership School @ Rhodes High School
Philadelphia, PA06.2010
Skills
- Telephone assistance
- Client transportation
- Support services
- Office equipment maintenance
- Check-ins
- Documentation
- Confidentiality
- Employee communications
- Administrative support
- Schedule management
- Database and client management systems
- Telephone and email etiquette
- Cleaning and sanitizing
- Patient confidentiality
- Daily living assistance
- Patient care
- Vital signs monitoring
- Medication administration
- Healthcare regulations
- Medication storage
Languages
English
Certification
- RBT
- Medication administration
- Medical Assistant
Timeline
Behavior Support Staff
Woods Community Services
03.2025 - Current
Paraprofessional
Spectrum Staffing Solutions, LLC
09.2024 - 03.2025
Food and Nutrition Assistant
Powerback Rehabilitation
08.2021 - 11.2022
Unit Clerk
Philadelphia Nursing Home-Fairmount Long Term Care
04.2020 - 09.2022
Caregiver
Nyva Healthcare Service, LLC
07.2019 - Current
Direct Care Worker
Champions Healthcare
03.2019 - 07.2019
Medical Assistant
Dr. Salman's Medical Center
07.2017 - 11.2018
Elderly Caregiver
Always Best Care
08.2013 - 03.2018
Environmental Services Housekeeper
Hahnemann University Hospital
06.2011 - 05.2019
Medical Assistant
Harris School of Business
General Studies
The Young Women's Leadership School @ Rhodes High School