SHAREENA THOMAS
Lansdowne
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in efficient mail delivery and customer service. Proven ability in problem-solving and team collaboration, ensuring operational excellence. Skilled in vehicle operation and staff training, consistently enhancing service quality and achieving high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Postal Service
Darby
12.2023 - Current
- Prepared mail and packages for delivery by sorting, lifting, and pushing heavy loads.
- Delivered mail efficiently along assigned routes.
- Collected mail from customers to ensure timely processing.
- Handled postage due payments for various delivery services.
- Operated in diverse weather conditions, including rain, snow, cold, and heat.
Operator
Septa CCT Paratransit Operator
Norristown
08.2023 - 12.2023
- Operated vehicles modified for individuals with disabilities.
- Transported passengers while adhering to strict schedules.
- Followed dispatcher directives to optimize route efficiency.
- Secured mobility equipment within vehicles to ensure safety.
- Maintained accurate logs and records of all trips.
Lead Caterer
Panera Bread
Havertown
05.2022 - 09.2023
- Manage production of catering orders
- Responsible for early morning food preparations with team members
- Performed all duties required for food preparations for delivery to events daily
- Order taking in store and on telephone
- Greet and serve guests
- Performed food spoilage prevention
Production Associate, Heat Seal Operator (Temp)
Cintas Uniform Services
Aston
05.2023 - 08.2023
- Operated semi-automatic heat press printing machine to produce multi-color designs on garments.
- Removed and replaced emblems and identifications on uniforms efficiently.
- Ensured accuracy and precision within fast-paced assembly line environment.
- Collaborated effectively with team members to achieve productive outcomes.
- Maintained housekeeping and upheld health and safety standards consistently.
Cashier Manager
Grocery Outlet
Sharon Hill
04.2020 - 01.2021
- Ensured timely opening and closing procedures for facility operations.
- Trained new cashiers while updating existing staff on operational procedures.
- Coordinated staffing efforts to enhance operational efficiency.
- Balanced cashier drawers to ensure monetary accuracy and completed deposits.
- Assisted in candidate interviews to improve team quality.
- Resolved customer and staff concerns to uphold satisfaction levels.
- Monitored staff performance to maintain high standards of service.
- Provided cashier services to facilitate continuous workflow.
Assistant Manager
Ross Department Store
Holmes
05.2018 - 03.2020
- Open, operate and close store accordingly
- Process sales, credits, refunds, etc
- Maintain cleanliness and all safety measures of facility
- Reinforce all policies and procedures
- Resolve customer/staff concerns
- Provide staff coordination for all departments
- Greet every and staff
- Responsible for markdowns of merchandise weekly
Mentor/Crew
Burger King
Holmes
10.2016 - 05.2018
- Responsible for training/supervision of crew on various job functions such as providing good customer service, food prep/handling and equipment safety.
- Assisted customers with any issues or concerns by providing an adequate resolution.
- Responsible for shift prep/clean up
- Assist with interviews of potential candidates for employment
Seasonal Counselor
Church of the Nazarene
Collingdale
06.2014 - 08.2016
- Interacted with children ages 9 to 13 years old
- Responsible for children’s general safety inside and outside of the facility.
- Responsible for preparing and serving meals.
- Participated in planning, leading and implementing daily activities
- Communicated with parents with daily updates
Education
Associates Degree - Hospitality Management
Purdue University
Indianapolis, IN12.2020
Diploma - General Studies
Academy Park High School
Sharon Hill, PA06-2018
Certificate - Culinary Arts
Delaware County Technical School
Folcroft, PA05-2018
Skills
- Typing skills: 55 wpm
- Customer relationship management
- Vehicle operation
- Attention to detail
- Problem solving
- Staff training
- Inventory control
- Effective communication
- Conflict resolution
- Team collaboration
Timeline
Mail Carrier
United States Postal Service
12.2023 - Current
Operator
Septa CCT Paratransit Operator
08.2023 - 12.2023
Production Associate, Heat Seal Operator (Temp)
Cintas Uniform Services
05.2023 - 08.2023
Lead Caterer
Panera Bread
05.2022 - 09.2023
Cashier Manager
Grocery Outlet
04.2020 - 01.2021
Assistant Manager
Ross Department Store
05.2018 - 03.2020
Mentor/Crew
Burger King
10.2016 - 05.2018
Seasonal Counselor
Church of the Nazarene
06.2014 - 08.2016
Associates Degree - Hospitality Management
Purdue University
Diploma - General Studies
Academy Park High School
Certificate - Culinary Arts
Delaware County Technical School
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