
Compassionate and skilled Shelter Site Worker with experience at Emergency Winter Shelter and Triage Center, adept at applying trauma-informed care principles and effective communication with diverse populations. Proven ability to respond to critical incidents and maintain a safe environment, enhancing client well-being and promoting independence through dedicated support and harm reduction strategies.
I provide direct support and supervision to individuals experiencing homelessness, substance use disorders, and mental health challenges in a low barrier shelter site setting. Responsibilities include maintaining a safe and respectful environment, responding to high- impact incidents (such as overdoses, behavioral crises, and conflicts), and enforcing shelter policies with a trauma-informed approached. I engaged with guest in a nonjudgmental manner and offer de-escalation during crises. I practiced strong communication skills, situational awareness, and the ability to remain calm and professional in high stress situations.
Effective communication with diverse populations
Knowledge of harm reduction strategies and low barrier service delivery model
Naloxone administration training
Accurate and timely documentation, including incident reporting and case notes
Application of trauma-informed care principles to support individuals with complex needs
Effective response to critical incidents, including overdoses, psychiatric crises, and interpersonal conflicts