Sharon Childs
Philadelphia
Summary
Experienced and compassionate Certified Medical Assistant with 10+ years of hands-on experience providing high-quality patient care in clinical, behavioral health, and substance abuse support settings. Skilled in vital signs, patient intake, medication administration, documentation, scheduling, and assisting healthcare providers with daily clinical operations. Also experienced as a Direct Support Professional in drug and alcohol treatment environments, offering emotional support, crisis intervention, client advocacy, and assistance with daily living activities for individuals in recovery. Known for strong communication skills, professionalism, empathy, and the ability to build trust with diverse patient populations while maintaining confidentiality and compliance with healthcare regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Resource Human Development
Philadelphia, PA
02.2024 - Current
- Provided individualized support to clients, enhancing daily living skills and fostering independence.
- Monitored client progress, documenting behavioral changes and implementing appropriate interventions.
- Monitored client progress and adjusted interventions to optimize recovery outcomes.
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Continuously updated professional knowledge by attending conferences, completing continuing education courses, and participating in industry-related workshops to enhance service delivery outcomes.
- Trained new staff on best practices in client care and organizational policies, ensuring high-quality support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Medical Assistant - Internal Medicine
Thomas Jefferson Health System
Philadelphia, PA
09.2021 - Current
- Coordinated patient appointments and managed scheduling for multiple providers.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Assisted with clinical procedures, ensuring adherence to infection control protocols.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
- Supported healthcare providers by preparing examination rooms and assisting with patient examinations.
- Administered medications and vaccinations under supervision, following established protocols for safety.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant Supervisor, Patient Experience Representative
Thomas Jefferson (Urology)
Philadelphia, PA
06.2019 - 09.2021
- Supervises 15+ direct reports on all functions related to onsite registration, scheduling, financial counseling, cash collection, insurance verification, authorization and other miscellaneous administrative processes. Subject matter expert for technical issues pertaining to EPIC, Navinet, Passport, Healthnet and other company-based systems, portals and programs. Performs MA/PER role when short staffed. Point person to Department Chairmen. Obtains records, lab and imaging. Assists with cleaning of patient treatment areas. Assists with the cleaning, sterilization, maintenance, and replacement of all urology instruments and equipment. Cleans instruments and utensils and delivers to sterile processing department. Obtaining vitals and lab as needed. Performing bladder scans, incretion and removal of catheters etc. Assisting with all post op needs. Prepare patients for x-rays or laboratory tests when appropriate, as well as remove stitches and change bandages. Skilled in chemotherapy treatments from a urologic stand point. Obtain vitals and rooming patients. Assigns weekly staff schedule for direct reports with varying shifts to ensure adequate coverage for 5+ providers. Adjusts staff shifts and work schedules to correspond with fluctuations of office hours and/or patient volumes.
- 40 hours a week
Pharmacy Technician
Montgomery County Correctional Facility
06.2016 - 06.2019
- Lead Medical Assistant Responsible for all intake procedures, testing for infectious diseases, blood draw, verification of medication, vital signs, liaison between security and medical staff to ensure proper safe and efficient care in a secure and diverse setting. Maintaining health and personal records, detox monitoring, monitoring patients flow sheet and reporting those changes quickly for the most effective outcome for health of patient, preparation of treatment and examination rooms, performing 12-lead EKG, responsible for transmitting/shipment of all Center for Disease Detection lab draws. Completing discharge paperwork prior to transportation from facility, scheduling appointments and tests, answered phones, referrals. Clean and sterilized medical instruments according to department needs. Float to other areas as needed. Pharmacy Technician Responsible for inventory for all medical and non medical needs. Maintain medication delivery systems. Review and verify prescriptions/medication orders from doctor for completeness, correctness, authenticity and legality. Ensure formulary for compliance and refer non-formulary requests as required for approval when necessary. Directly maintain records of drugs, poisons and narcotics as required by Federal and State Law. Performed other duties as assigned.
Certified Medical Assistant
CARDIOLOGY ASSOCIATES
Philadelphia, PA
01.2016 - 06.2016
- Perform 12 lead EKG's. Registered and reported medical information efficiently to Doctor. Collected and input patients' health and personal information in company EMR. Prepared examination rooms. Work with doctors and charge RN to ensure quality care is provided.
Medical Assistant
University of Pennsylvania
Philadelphia, PA
10.2015 - 11.2015
- Monitoring and providing general care to patients. Collected health and personal information, maintained patients charts. Working with doctors as part of a team, liaison to other medical and non - medical staff in the hospital to ensure quality treatment, Collection and preparation for labs to be sent for testing through bio reference.
- 40 hours a week
- Externship
Education
CCMA - Medical Assistant
Lincoln Technical Institute-Center City Philadelphia
Philadelphia, PA10-2015
CRCST - Sterile Processing
Apectic Solutions
Philadelphia, PA03-2026
Diploma - undefined
West Philadelphia High School
Philadelphia, PA06-2001
Skills
- Cystoscope
- Bladder Instillations (bcg / gemcitabine docetaxel)
- Sterile Processing
- Professionalism and ethics
- Patient-focused care
- Social skills development
- Medical records management
- EMR / EHR
- HIPAA compliance
- Compassionate client care
- Problem-solving
- Decision-making support
Certification
- CCMA - Certified Clinical Medical Assistant
- SPT - Sterile Processing Technician
Timeline
Direct Support Professional
Resource Human Development
02.2024 - Current
Medical Assistant - Internal Medicine
Thomas Jefferson Health System
09.2021 - Current
Medical Assistant Supervisor, Patient Experience Representative
Thomas Jefferson (Urology)
06.2019 - 09.2021
Pharmacy Technician
Montgomery County Correctional Facility
06.2016 - 06.2019
Certified Medical Assistant
CARDIOLOGY ASSOCIATES
01.2016 - 06.2016
Medical Assistant
University of Pennsylvania
10.2015 - 11.2015
Diploma - undefined
West Philadelphia High School
CCMA - Medical Assistant
Lincoln Technical Institute-Center City Philadelphia
CRCST - Sterile Processing
Apectic Solutions