Sharon DiSanto
Walnutport
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Engagement Partner
St. Luke’s University Health Network
03.2024 - Current
- Answers incoming calls and performs scheduling, rescheduling, or canceling appointments within established time frames
- Determines how requests should be handled using expert questioning techniques using EPIC EHR software
- Team member in resolution of problems as they are identified
- Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center
Health Benefits Coordinator
Conduent – Remote Call Center
04.2015 - 03.2024
- Coordinate health benefits for Medicaid clients
- Supports customers as the first point of contact taking inbound calls
- Enroll members into the HMO of their choice
- Maintain adherence in areas such as attendance, punctuality, and aux times
Data Processor
PA Surplus Lines Association
04.2013 - 04.2015
- Verified information on Insurance Agency submitted forms
- Cross-trained and backed up for Agency Services Department
- Reported number of policies and emailed agencies to get the policies corrected
- Escalated issues to the support team
Education
Associates of Science - Office Administration
Delaware County Community College
Skills
- Customer engagement strategies
- Data-driven performance assessment
- Experienced with software
- Administrative management
- Data analysis
Certification
- Pharmacy Technician Certification
- Penn Foster
Timeline
Patient Engagement Partner
St. Luke’s University Health Network
03.2024 - Current
Health Benefits Coordinator
Conduent – Remote Call Center
04.2015 - 03.2024
Data Processor
PA Surplus Lines Association
04.2013 - 04.2015
Associates of Science - Office Administration
Delaware County Community College
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