Sharon Douglas
Monroeville,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Director
Bonamour Health Group
08.2023 - Current
- Improved patient satisfaction by developing and implementing customized dietary plans for individuals with specific health needs.
- Streamlined kitchen operations for increased efficiency by optimizing meal preparation processes and staff work schedules.
- Managed food inventory, ensuring optimal freshness and minimizing waste through careful planning and ordering practices.
- Enhanced overall dining experience for patients by creating visually appealing, nutritious, and delicious meals.
- Maintained a clean, safe, and sanitary work environment in compliance with state health regulations and industry best practices.
- Boosted employee morale by recognizing outstanding performance and offering opportunities for growth within the organization.
- Collaborated with healthcare professionals to develop targeted nutritional interventions for patients with specific medical conditions.
- Participated in interdisciplinary team meetings to provide input on patient care plans from a nutrition services perspective, helping ensure the best possible outcomes for each person under our care umbrella.
Food Service Director
Little Sisters Of The Poor
01.2022 - 07.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed strategies to improve food service levels for busy facility handling 300 meals each day.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kitchen Manager
Nutrition Inc
09.2020 - 01.2022
- Create monthly menus
- Manage 10+ employees
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitor payroll
- Stay on budget
- Follow federal and state regulations
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Oversaw food preparation and monitored safety protocols.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Food Service Director
Cura Healthcare
04.2018 - 04.2020
- Manage 40 employees
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scheduling for all employees
- Follow Allegheny county, CMS, and joint commission regulations
- Manage resident complaints and requests
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Food Service Manager
Morrison Healthcare
11.2008 - 04.2018
- Opened new retail location in Bridgeville area
- Managed more than 20 employees at time
- Set up new monthly promotions
- Sales growth has increased by more than 3% over the year
- Organized safety training and leadership workshop for retail staff
- Revamped cafeteria to offer healthier options
- Passed Allegheny County Audit with Diamond rating
- Serve safe certified
Education
Dietary Management Certificate - Dietary Management
University of North Dakota
Grand Forks, ND07.2019
Skills
- Accounting and Payroll abilities
- Proficient skills with Microsoft office 365
- Food Service Management
- Profit & Loss
- Customer Service
- Leadership Experience
- Food Safety
- Human Resources
- Identifying and resolving common customer issues
- Solving group scheduling problems
- Teamwork and Collaboration
- Inventory Management Software
- Calendar and Scheduling Software
- Process Evaluations
Certification
CDM - Certified Dietary Manager
CFPP - Certified Food Protection Professional
Timeline
Dietary Director
Bonamour Health Group
08.2023 - Current
Food Service Director
Little Sisters Of The Poor
01.2022 - 07.2023
Kitchen Manager
Nutrition Inc
09.2020 - 01.2022
Food Service Director
Cura Healthcare
04.2018 - 04.2020
Food Service Manager
Morrison Healthcare
11.2008 - 04.2018
Dietary Management Certificate - Dietary Management
University of North Dakota
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