Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Sharon Gonzalez

Sharon Gonzalez

Philipsburg

Summary

Dynamic Fiscal Accounts Technician with a proven track record at Service Access Management, excelling in payroll administration and employee training. Adept at utilizing accounting software for accurate financial reporting and invoice verification. Passionate about enhancing customer relationships and streamlining processes to drive efficiency and satisfaction.

Overview

34
34
years of professional experience

Work History

Fiscal Accounts Technician

Service Access Management
State College
03.2020 - Current
  • Provided training sessions for new staff on fiscal policies and procedures.
  • Utilized accounting software to maintain up-to-date financial data records.
  • Drafted correspondence regarding billing issues or inquiries.
  • Processed journal entries into the general ledger system.
  • Verified accuracy of invoices, purchase orders, requisitions and other related documents.
  • Created spreadsheets to track budget expenditures and revenue sources.
  • Performed daily accounting activities such as invoice processing, payment posting.
  • Processed payrolls using software systems.
  • Maintained a detailed filing system for accounting documents.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Service Advisor

Blaise Alexander Chevrolet Buick Of Philipsburg
Philipsburg
03.2013 - 03.2020
  • Assisted customers with service inquiries and product information.
  • Scheduled appointments and managed service timelines effectively.
  • Coordinated service repairs and maintenance for various vehicle models.
  • Processed customer payments and managed invoicing procedures accurately.
  • Provided recommendations for vehicle care and preventive maintenance options.
  • Resolved customer complaints and ensured satisfaction through effective communication.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Participated in ongoing training activities related to automotive technology advancements.

Customer Service/Credit Dept

Charles Navasky and Co.
Philipsburg
06.1991 - 12.2011
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed credit approval process for customer applications.
  • Analyzed customer financial data to assess credit risk.
  • Coordinated with sales teams to address customer inquiries about credit terms.
  • Trained new employees on credit evaluation processes and tools.
  • Maintained accurate records of all transactions involving the extension of credit.

Education

High School Diploma -

Philipsburg Osceola Area Senior High
Philipsburg, PA
06-1988

Some College (No Degree) - Communications

Clarion University of PA
Clarion, PA

Skills

  • Payroll administration
  • Journal entry processing
  • Employee training
  • Time management
  • Customer relationship management
  • Data analysis
  • Invoice verification
  • Financial reporting
  • Accounting software proficiency
  • Typing Skills
  • Excel and Word Proficient
  • Dynamics, PN3, Unity and Microsoft Proficient

Affiliations

  • Have helped with non profit "Boxes of Hope" foundation for Breast Cancer survivors
  • Helped with Relay for Life with my local church

Accomplishments

  • Accepted to attend the NACM Conference for Case Management 2024 in Denver
  • Accepted to attend the NACM Conference for Case Management 2025 in Atlantic City
  • Asked to be a special guest on the SAM podcast

References

References available upon request.

Timeline

Fiscal Accounts Technician

Service Access Management
03.2020 - Current

Service Advisor

Blaise Alexander Chevrolet Buick Of Philipsburg
03.2013 - 03.2020

Customer Service/Credit Dept

Charles Navasky and Co.
06.1991 - 12.2011

High School Diploma -

Philipsburg Osceola Area Senior High

Some College (No Degree) - Communications

Clarion University of PA

Similar Profiles

CREATE PROFILE
Sharon Gonzalez