Hi, I’m
Sharon McClellan
Blandburg
Summary
Results-driven professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills enhance collaboration and communication within teams. Eager to leverage knowledge and experience to contribute to organizational success.
Overview
26
years of professional experience
Work History
Sonrava HealthPlano
Remote Payment Posting, Claims Specialist
01.2020 - Current
Job overview
- Posted insurance ACH, manual checks, and credit card payments to practice management systems with precision.
- Successfully posted an average of $20k payments per day in a high-volume production environment, consistently meeting or exceeding daily goals.
- Balanced daily batch totals, ensuring financial integrity across operations.
- Researched and posted payments, allowances, adjustments, denials, and rejections with exceptional accuracy.
- Cleared unapplied and recoupment payments through comprehensive research of payor information.
- Identified discrepancies in payor fees and escalated issues to management for resolution.
- Accessed payer websites for retrieval of Explanation of Benefits to maintain accurate records.
- Updated patient account information in adherence to healthcare regulations.
- Investigated reasons for rejected insurance claims to facilitate reprocessing.
- Processed and reconciled all capitation payments, managed account adjustments, and resolved discrepancies for DHMO plans to ensure timely and accurate financial reporting.
- Thrived in both independent and collaborative settings, consistently meeting individual production goals and contributing to overall team success.
Kohl’s, StoreAltoona
Customer Service
01.2019 - 01.2020
Job overview
- Executed cash transactions efficiently and managed return processes daily.
- Promoted Kohl's credit line to customers, enhancing sales opportunities.
- Handled customer inquiries regarding transactions and returns to ensure satisfaction.
Health One TechnologiesWeymouth
Remote Account Manager / Administrative Assistant
01.2012 - 01.2020
Job overview
- Executed project assignments and managed timelines to ensure successful completion.
- Collected, filtered, and organized data from multiple databases for management reports.
- Updated customer management databases with client contact information to enhance service.
- Prepared and distributed marketing campaign materials to support promotional efforts.
- Scheduled events and coordinated logistics, demonstrating strong organizational skills.
- Managed security documentation to maintain compliance and safeguard sensitive information.
- Provided exceptional customer service through effective interpersonal communications.
- Completed challenging tasks efficiently while maintaining high standards of quality.
- Demonstrated the ability to operate independently on core tasks while seamlessly integrating with the team for project-based assignments.
Reade Township Road DistrictFallentimber
Secretary / Treasurer
01.2008 - 01.2014
Job overview
- Prepared agendas and reports for township supervisors, documenting meeting minutes efficiently.
- Utilized QuickBooks for invoicing, accounts receivable, and payroll processing.
- Balanced funds meticulously to ensure accurate financial management.
- Processed right-to-know requests promptly, maintaining compliance with regulations.
- Developed annual budgets aligning with township goals and objectives.
- Placed advertisements for bid jobs as necessary to attract qualified contractors.
- Filed tax reports monthly, quarterly, and annually to uphold compliance standards.
- Ordered supplies and materials to meet operational requirements effectively.
Celebrating Home Marshall
Direct Sales Consultant / Recruiter / Trainer
01.2000 - 01.2014
Job overview
- Achieved high sales recognition through effective product sales to consumers.
- Managed team of recruits to enhance sales performance and productivity.
- Secured multiple prizes for outstanding sales achievements.
- Developed strategies to independently sell products, driving revenue growth.
M&T BankAltoona
Customer Representative / Teller
01.2002 - 01.2010
Job overview
- Balanced cash transactions, processed teller activities, and ensured accurate ATM and vault counts.
- Provided outstanding customer service by leveraging effective communication and interpersonal skills.
- Implemented strategic calling initiatives that improved sales performance and increased client retention.
- Utilized profiling and pre-call planning to surpass sales targets consistently.
- Addressed problems swiftly to maintain elevated service standards and client satisfaction.
- Kept up-to-date knowledge of bank operations and products for comprehensive client discussions.
- Streamlined account management tasks to enhance operational efficiency and client interaction.
- Executed fraud detection measures for wire transfers, ATM activity, and compromised accounts.
Education
Phlebotomy Training CenterPittsburgh, PA
from Phlebotomy
05-2001
Glendale Jr-Sr High SchoolFlinton, PA
Diploma from Academic Curriculum
Flinton, PA
Mount Aloysius CollegeCresson, PA
Some College (No Degree) from General Studies
Skills
- Microsoft Office, Microsoft Word, Excel, Outlook,
- Adobe
- HIPAA compliance
- QuickBooks proficiency
- Database management and reporting
- Attention to detail
- Typing speed of 65 wpm with accuracy, Numeric keypad mastery
- Account reconciliation
- Financial reporting
- Customer relationship management
- Data entry accuracy
- Project coordination
- Problem solving
- Clear Effective communication
- Time management
- Research and analysis
- Batch balancing
- Payment posting and processing
- Detail-oriented research
- Interpersonal skills
- Banking procedures
- Accounting principles
- Payment reconciliation
- Financial software
- Cash handling experience
- Billing systems and software
- Insurance verification
- Highly organized
- Dependable
- Personally accountable
- Thrives in independent and collaborative settings
- Claim submission
- Claims management
- DHMO manager
References
References
Available upon request
Timeline
Remote Payment Posting, Claims Specialist
Sonrava Health
01.2020 - Current
Customer Service
Kohl’s, Store
01.2019 - 01.2020
Remote Account Manager / Administrative Assistant
Health One Technologies
01.2012 - 01.2020
Secretary / Treasurer
Reade Township Road District
01.2008 - 01.2014
Customer Representative / Teller
M&T Bank
01.2002 - 01.2010
Direct Sales Consultant / Recruiter / Trainer
Celebrating Home
01.2000 - 01.2014
Phlebotomy Training Center
from Phlebotomy
Glendale Jr-Sr High School
Diploma from Academic Curriculum
Mount Aloysius College
Some College (No Degree) from General Studies