Been in the casino business a long time, I have also worked at Maryland Live Casino where I got started, I love the business.
Overview
9
9
years of professional experience
Work History
Slot Supervisor
Valley Forge Casino
02.2023 - Current
Increased efficiency in slot machine operations through routine maintenance and timely repairs.
Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
Slot Attendant
Rivers Casino
02.2020 - 01.2023
Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Connected with guests on personal level to build loyalty.
Slot Technician Slot Attendant
Sands Casino
03.2016 - 07.2019
Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.