Sharon Ritchey
Pittsburgh
Summary
Customer-focused professional with a background in customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Macys Department Store
Pittsburgh
04.2016 - Current
- Operated a point-of-sale system to process payments from customers
- Assisted with customer requests and answered questions to improve satisfaction.
Billing Clerk
United States Steel Corporation
Pittsburgh
05.1995 - 05.2016
- Worked with the Sales and Freight departments to ensure steel prices and freight prices are correct
- Processed invoices accurately and promptly.
- Assisted with other administrative tasks as assigned.
Education
High School Diploma -
North Hills High School
Pittsburgh, PA06-1965
Skills
- Point-of-sale operation
- Invoice processing
- Customer support
- Data entry
- Billing procedures
- Conflict resolution
- Effective communication
- Quality assurance
- Team collaboration
- Sales support
- Problem-solving aptitude
Timeline
Customer Service Representative
Macys Department Store
04.2016 - Current
Billing Clerk
United States Steel Corporation
05.1995 - 05.2016
High School Diploma -
North Hills High School