Dynamic Executive Assistant with a proven track record at UPMC Altoona, excelling in advanced multitasking and proactive problem-solving. Enhanced executive efficiency through meticulous calendar management and strategic planning, fostering seamless communication and collaboration across departments. Recognized for exceptional organization and building strong relationships with stakeholders, ensuring smooth operations and successful high-level events.
Overview
46
46
years of professional experience
Work History
Executive Assistant to the President
UPMC Altoona
07.2013 - 02.2024
Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
Organized and coordinated conferences and monthly meetings.
Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
Coordinated high-level events with meticulous attention to detail, fostering strong relationships with clients and partners.
Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
Administrative Assistant
Altoona Regional Health System
11.2004 - 07.2013
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Secretary
Altoona Hospital
05.1978 - 11.2004
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
Kept reception area clean and neat to give visitors positive first impression.
Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Director, Surgical and Perioperative Services, & Medical Outpatient Services (MOPS) at UPMC Altoona and UPMC BedfordDirector, Surgical and Perioperative Services, & Medical Outpatient Services (MOPS) at UPMC Altoona and UPMC Bedford