Sharon Young
Yeadon
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Philadelphia Insurance Companies
03.2021 - Current
- Answer over 50 calls daily and efficiently
- Handle billing calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Process ACH and Credit Card payments
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Document Coordinator
Harrison National Employment
05.2020 - 03.2021
- Assisted Loan Officers with approving home loan application for veterans
- Pulled credit reports to ensure mortgage and insurance payments where made on time
- Enhanced collaboration between departments through effective communication and timely document distribution.
- Played a key role in the successful transition from paper-based files to electronic records management systems, increasing overall accessibility of essential information for staff members
- Data Entry
Quality Assurance/Team Lead
Connect America
10.2015 - 09.2019
- Monitor and grade incoming calls
- Train new Customer Service Agents on call quality
- Provide coaching skills to Customer Service Agents with communication issues
- Assisted Customer Service Agents efficiently with billing and technical support issues
- Provide prompt and efficient resolutions to all escalated issues
Education
GED -
Lincoln High School
San Diego, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Philadelphia Insurance Companies
03.2021 - Current
Document Coordinator
Harrison National Employment
05.2020 - 03.2021
Quality Assurance/Team Lead
Connect America
10.2015 - 09.2019
GED -
Lincoln High School
Similar Profiles
Adam StevensAdam Stevens
Underwriting Intern at Philadelphia Insurance CompaniesUnderwriting Intern at Philadelphia Insurance Companies
Jennifer WilliamsJennifer Williams
Senior Billing Solutions Representative at Philadelphia Insurance CompaniesSenior Billing Solutions Representative at Philadelphia Insurance Companies
Owen Van PouckeOwen Van Poucke
Account Managment Summer Associate at Philadelphia Insurance CompaniesAccount Managment Summer Associate at Philadelphia Insurance Companies