Shaun Trafficante
Clifton Heights
Summary
Community manager with expertise in relationship building and engagement strategies. Proven ability in strategic planning and customer relationship management, consistently organizing events that boost member satisfaction.
Overview
15
15
years of professional experience
Work History
Owner
Ginger Crisp Bakery
Clifton Heights
01.2018 - Current
- Developed marketing strategies that increased brand visibility and engagement.
- Analyzed market trends to uncover growth opportunities and drive improvement.
- Prepared a variety of baked goods daily using traditional methods and recipes.
- Managed inventory of ingredients to maintain freshness and quality for all products.
- Monitored baking processes to ensure consistency in texture and flavor.
- Delivered packages to customers at their homes and businesses. efficiently to residential and commercial locations.
- Maintained accurate delivery logs and records for tracking purposes.
Community Manager
Site 7 Productions
Seattle
10.2019 - 01.2023
- Managed community engagement initiatives to foster strong relationships with members.
- Organized events and workshops to promote community involvement and collaboration.
- Monitored online forums to address member inquiries and facilitate timely discussions.
- Analyzed community feedback to identify trends and enhance member experiences.
- Created engaging content for social media platforms to foster community interaction.
- Trained new team members on community management best practices and tools effectively.
- Collaborated with team members to troubleshoot complex problems.
- Raised unresolved issues to higher-level technical teams for further investigation. to higher-level technical teams promptly.
Bakery Department Manager
ShopRite
Prospect Park
02.2011 - 07.2017
- Oversaw inventory of baking supplies and decorations, ensuring timely production.
- Coordinated with team members to meet daily production targets effectively.
- Trained new staff on bakery processes and customer service to enhance team capabilities.
- Assisted customers in selecting baked goods and provided excellent service.
- Provided excellent customer service to foster satisfaction and loyalty.
- Operated baking equipment and tools to prepare various pastries and breads.
- Monitored inventory levels and restocked supplies throughout shifts.
- Collaborated with clients to customize cake designs and themes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
Education
Associate of Science - Hospitality Management
Walnut Hill College
Philadelphia, PA07-2011
Skills
- Recipe development
- Baking techniques
- Custom cake design
- Quality control
- Sanitation procedures
- Equipment operation
- Inventory management
- Cost control
- Strategic planning
- Marketing strategies
- Customer relationship management
- Staff training
- Event planning
- Market analysis
- Social media management
- Team collaboration
- Conflict resolution
- Training and development
- MS office suite
- Data analysis
- Digital marketing
Timeline
Community Manager
Site 7 Productions
10.2019 - 01.2023
Owner
Ginger Crisp Bakery
01.2018 - Current
Bakery Department Manager
ShopRite
02.2011 - 07.2017
Associate of Science - Hospitality Management
Walnut Hill College