Shauna Murphy
Venetia
Summary
Dynamic Business Development Manager with a proven track record at Thiess Mining, excelling in contract negotiation and customer relationship management. Adept at driving revenue growth through strategic proposal development and team leadership, consistently surpassing ambitious targets while fostering strong client partnerships. Recognized for mentoring talent and optimizing CRM strategies for enhanced engagement.
Overview
27
27
years of professional experience
Work History
Business Development Manager
Thiess Mining
Salt Lake City
03.2024 - Current
- Maintained a database of existing customers and prospective leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Implemented CRM strategies to improve customer engagement and retention.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Attended tradeshows and conferences to network with potential clients.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Negotiated contracts with vendors, suppliers, partners, and customers.
Vice President of Operations
Compliance Services LLC
Carmichaels
03.2020 - 03.2024
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
- Analyzed market trends to identify new business opportunities.
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
- Coordinated work across departments to keep teams on track with company goals.
- Reduced costs and optimized revenue by executing contract bidding and procurement processes.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Provided training and mentoring support for new employees in the operations department.
Director of US Sales
Gulfstream Services LLC
Williamsport
06.2014 - 03.2020
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Managed annual budgeting process, including forecasting and financial planning.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Partnered with staff to create professional development plans to support personal and business growth.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
Senior Account Leader
Halliburton Energy Services
Canonsburg
01.1998 - 06.2014
- Gave extensive support to key accounts in sales, technical and business areas.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Monitored competitor activity in order to stay ahead of industry trends.
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
Education
Bachelor of Science - Chemical Engineering
Colorado School of Mines
Golden, CO12-1997
Skills
- Customer relationship management
- Contract negotiation
- Business proposal development
- Team leadership
- Pipeline development
- Mentoring and coaching
- Revenue forecasting
- Proposal writing
- CRM management
References
References available upon request.
Timeline
Business Development Manager
Thiess Mining
03.2024 - Current
Vice President of Operations
Compliance Services LLC
03.2020 - 03.2024
Director of US Sales
Gulfstream Services LLC
06.2014 - 03.2020
Senior Account Leader
Halliburton Energy Services
01.1998 - 06.2014
Bachelor of Science - Chemical Engineering
Colorado School of Mines
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