Shaureiddys Reyes Colon
Reading,PA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving , computer skills
Overview
5
5
years of professional experience
Work History
Transportation Associate
Amazon
11.2023 - Current
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
- Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
- Supported warehouse efficiency by coordinating pick-ups and drop-offs according to inventory needs.
Front Desk Assistant
Dental Dreams LLC
07.2021 - 11.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Associate
Foot Locker
08.2019 - 12.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
No Degree - Business Administration And Management
Reading Area Community College
Reading, PA12-2026
High School Diploma -
Reading High School
Reading, PA06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Documentation
- Office equipment proficiency
- Reading comprehension
- Research
- Appointment scheduling
- Paperwork processing
- Microsoft outlook
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Transportation Associate
Amazon
11.2023 - Current
Front Desk Assistant
Dental Dreams LLC
07.2021 - 11.2023
Associate
Foot Locker
08.2019 - 12.2022
No Degree - Business Administration And Management
Reading Area Community College
High School Diploma -
Reading High School
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