Summary

Overview

Work History

Education

Skills

Timeline

Shavonne Aument

Lancaster

Summary

Customer Success leader with 15+ years of experience building client relationships, leading cross-functional teams, driving customer adoption, and improving operational processes. Proven ability to onboard enterprise customers, manage complex implementations, develop scalable training programs, and improve customer retention.

Overview

years of professional experience

Work History

Customer Success Manager / Team Lead

HOME365 PROPERTY MANAGEMENT

08.2024 - Current

Led a cross-functional team of Leasing Agents, Maintenance Coordinators, Delinquency Managers, and Operations professionals, aligning teams to deliver an exceptional customer experience throughout the client lifecycle.
Led onboarding and success initiatives for investor clients across multiple U.S. markets, enhancing client engagement.
Facilitated customer communication during onboarding and throughout their journey, ensuring clarity and support.
Partner with cross-functional teams to improve customer outcomes.
Developed customer training programs, webinars, and retention strategies to promote long-term client relationships.

Special Operations Manager

HOME365

10.2022 - 07.2024

Led onboarding and implementation of newly acquired portfolios, facilitating seamless integration into existing operations.
Developed standard operating procedures and training programs to streamline processes.
Developed standard operating procedures and training programs, enhancing process efficiency and consistency.
Partnered with Product team to enhance customer experience through targeted feedback and collaborative solutions.

Sales Development Representative

LISTRAK

09.2019 - 10.2022

Conducted discovery calls, scheduling product demonstrations to showcase value to prospects.
Managed Salesforce pipeline, consistently exceeding activity goals to support lead generation.
Engaged enterprise retailers to uncover business opportunities and drive sales growth.

Sales & Marketing Manager

American Tile Specialties

09.2018 - 09.2019

Developed and executed regional marketing and business development initiatives that expanded market presence and generated new sales opportunities.
Cultivated long-term relationships with builders, architects, designers, general contractors, and commercial clients, generating repeat business and referrals.
Managed customer relationships from initial consultation through project completion, ensuring exceptional service and high customer satisfaction.
Liaised between customers, vendors, contractors, and internal teams, facilitating communication and effective project execution.

Builder Sales Representative

Fireside Hearth & Home

09.2015 - 08.2017

Managed seven-county sales territory, cultivating relationships with builders, contractors, and homeowners, resulting in increased market share and business growth.
Developed and maintained long-term partnerships with builders, general contractors, and homeowners, resulting in repeat business and referral opportunities.
Conducted consultative sales presentations and product demonstrations, educating customers and recommending tailored solutions that addressed specific needs.
Coordinated projects from design through installation, collaborating with internal teams, vendors, and builders to ensure timely delivery and enhance customer satisfaction.

Regional Inside Sales Rep

Armstrong World Industries