Shawn Brennan
Drums
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asset Protection/EMT-Basic
Wegmans Retail Service Center
Pottsville
09.2024 - Current
- Responded promptly to medical emergencies in a retail environment.
- Assisted patients with first aid and basic life support measures.
- Collaborated with team members to ensure effective emergency response.
- Maintained medical equipment and supplies for operational readiness.
- Educated staff on safety protocols and emergency procedures regularly.
- Documented patient information and treatment details accurately.
- Communicated clearly with emergency services during critical situations.
- Participated in training sessions to enhance emergency response skills.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Demonstrated professionalism through appearance and behavior at all times.
- Participated in continuing education programs to maintain certification requirements.
- Provided basic life support including CPR, AED use, airway management, oxygen administration.
- Evaluated patient condition by taking vital signs, listening to their concerns, and performing physical exams.
- Monitored security systems for potential theft and safety breaches.
- Conducted regular audits of inventory and store assets.
- Documented incidents and prepared reports for management review.
- Engaged with customers to promote a safe shopping environment.
- Provided excellent customer service while actively protecting company assets from theft or fraud.
- Maintained a visible presence in all areas of the store to ensure customer service standards are met.
- Conducted proactive surveillance and monitored customer activity to identify potential theft or safety hazards.
- Completed periodic walkthroughs of the entire facility checking doors, windows, locks for any signs of tampering or damage.
Warehouse Order Selector
Wegmans Retail Service Center
Pottsville
12.2022 - 09.2024
- Pulled merchandise to fulfill orders to specification.
- Optimized project completion time by multitasking duties using heavy equipment.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Prepared inventory for shipment by attaching tags and labels.
- Conducted inventory transactions using scanner gun.
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks and bins with new or transferred merchandise.
Operations Manager
BCM Security Services, Inc
Wilkes Barre
02.2022 - 12.2022
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Crafted operations best practices using audits and project management team feedback.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Presented performance and productivity reports to supervisors.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Addressed customer concerns with suitable solutions.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
Part-time Manager
BCM Security
Wilkes Barre
01.2015 - 02.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Cashier/Store Manager
Brennan's Center City Beverage
Pottsville
02.2011 - 02.2022
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Security Supervisor
BCM Security Services, Inc.
Wilkes-Barre
02.2014 - 01.2015
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Recorded required data for incident reports and files.
Security Guard
BCM Security
Wilkes-Barre
06.2013 - 02.2014
- Responded to alarms, emergencies, and disturbances.
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Conducted daily security patrols of assigned areas.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Assisted with searches of personnel, vehicles, packages.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Issued visitor badges and access cards to authorized personnel.
- Maintained order during special events such as concerts and conferences.
- Enforced safety regulations and monitored access control points.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
High School Diploma -
Pottsville Area High School
Pottsville, PA06.2013
Skills
- Staff Management
- Great Work Ethic
- Always Willing to Learn
- Team Leadership
- Staff Training
- Inventory Management
- Performance Monitoring
- Decision Making
- Workforce Training
- Problem-Solving
- Operations Monitoring
- Management Team Building
- Policy Development and Enforcement
- Basic life support
- CPR and AED
- Customer service
- Team collaboration
- Bleeding control
- Medical terminology
- Vital signs assessment
- Patient assessments
Certification
Licenses and Certifications
• FEMA Incident Command System
• ICS-100
• ICS-200
• IS-00700.a
• IS-00800.b
• Hazardous Materials Awareness Distance Learning
• EMT - 1074132
• NREMT - E3920403
•EVOC
• FEMA Incident Command System
• ICS-100
• ICS-200
• IS-00700.a
• IS-00800.b
• Hazardous Materials Awareness Distance Learning
• EMT - 1074132
• NREMT - E3920403
•EVOC
Timeline
Asset Protection/EMT-Basic
Wegmans Retail Service Center
09.2024 - Current
Warehouse Order Selector
Wegmans Retail Service Center
12.2022 - 09.2024
Operations Manager
BCM Security Services, Inc
02.2022 - 12.2022
Part-time Manager
BCM Security
01.2015 - 02.2022
Security Supervisor
BCM Security Services, Inc.
02.2014 - 01.2015
Security Guard
BCM Security
06.2013 - 02.2014
Cashier/Store Manager
Brennan's Center City Beverage
02.2011 - 02.2022
High School Diploma -
Pottsville Area High School