Shawn Daniels
Philadelphia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Shawn Daniels vehicle dealers .co
Philadelphia
05.2012 - 05.2017
The role of exercising communication skills, performing basic computer science skills such as data entry, scheduling, and appointment making., promoting skills and dealor arrangement roll taking..
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science -
Community College of Newton Pa.
276 Swamp Rd Newton Pa 1894006-2012
Skills
- Customer service
- Data entry
- Appointment scheduling
- Database management
- Communication skills
- Customer relationship management
- Time management
- Team collaboration
- Active listening
- Problem solving
- Sales support
- Microsoft Office Suite
- Exchange coordination
- Inbound and outbound calling
- Sales expertise
Timeline
Customer Service Representative
Shawn Daniels vehicle dealers .co
05.2012 - 05.2017
Associate of Science -
Community College of Newton Pa.