Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Dyett

Bethlehem

Summary

Dynamic Operations Manager with a proven track record at FedEx, excelling in process improvements and team leadership. Enhanced operational efficiency through strategic decision-making and staff training, driving productivity and reducing costs. Skilled in fostering employee relations and implementing policies that elevate service delivery and client satisfaction.

Overview

19
19
years of professional experience

Work History

Operations Manager

FedEx
10.2016 - 12.2024
  • Oversaw daily operations to ensure efficiency and streamlined workflows.
  • Implemented process improvements that enhanced productivity and reduced operational costs.
  • Led cross-functional teams to achieve strategic goals and improve service delivery.
  • Developed training programs to enhance team performance and operational knowledge.
  • Analyzed operational data to identify trends and inform decision-making processes.
  • Coordinated resource allocation to align with project requirements and business objectives.
  • Established key performance indicators to monitor progress and drive continuous improvement initiatives.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

General Contractor

Santamaro Construction
06.2006 - 09.2015
  • Assisted project managers in coordinating schedules and resources for multiple construction projects.
  • Supported on-site activities by monitoring progress and addressing issues promptly to maintain project timelines.
  • Implemented process improvements that streamlined communication between team members and enhanced workflow efficiency.
  • Trained new hires on company policies, procedures, and best practices in construction operations.
  • Conducted site inspections to ensure adherence to design specifications and regulatory requirements.
  • Enhanced client satisfaction with timely completion of projects through effective communication and collaboration.
  • Played a key role in meeting tight deadlines through effective time management and prioritization of tasks as a General Contractor Assistant.
  • Contributed to successful project completions by efficiently transporting materials and tools to required locations.
  • Assisted in completing high-quality construction work by providing support to skilled tradespeople during various tasks.
  • Aided in fostering strong client relationships through regular updates on project status, addressing concerns, and providing excellent customer service throughout the process.
  • Assisted in the development of accurate estimates for clients based on detailed analysis of project scope and materials needed for completion.
  • Helped maintain a positive work environment by resolving conflicts among team members when they arose during projects.

Education

No Degree - Business

New Jersey City University
Jersey City, NJ

High School Diploma -

Snyder High School
Jersey City, NJ
06-1997

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Staff training
  • Employee relations and conflict resolution
  • Staff management
  • Operations oversight
  • Policies and procedures implementation

Timeline

Operations Manager

FedEx
10.2016 - 12.2024

General Contractor

Santamaro Construction
06.2006 - 09.2015

No Degree - Business

New Jersey City University

High School Diploma -

Snyder High School

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Shawn Dyett