Shawn Gibson
Pittsburgh,PA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Innosource
08.2022 - Current
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Delivered onsite technical support for 250+ employees.
Retail Sales Manager
Dollar General Store
12.2021 - 03.2024
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Recruited, hired and trained 3 associates to develop into productive team members with excellent product knowledge.
Education
Bachelor of Science - Computer Science And Programming
Community College of Allegheny County
Pittsburgh, PA06.2027
High School Diploma -
Plum Senior High School
Pittsburgh, PA06.2020
Skills
- Testing procedures
- System Administration
- Configuration Management
- Store Opening and Closing
- Problem-Solving
- Team Collaboration
Accomplishments
- Achieved a Certificate of completion by presenting a project coded entirely in Javascript and CSS with accuracy and efficiency, joined by 2 team-mates.
- Supervised team of 5 staff members.
- Recipient of individual and departmental awards for providing stellar client service.
- Awarded Certificates from Google such as: System Administration and IT Infrastructure Services, Operating Systems and You: Becoming a Power User, The Bits and Bytes of Computer Networking, and Technical Support Fundamentals
Timeline
IT Support Specialist
Innosource
08.2022 - Current
Retail Sales Manager
Dollar General Store
12.2021 - 03.2024
Bachelor of Science - Computer Science And Programming
Community College of Allegheny County
High School Diploma -
Plum Senior High School
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