Shawn Hibshman
Manheim
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills.
Overview
11
11
years of professional experience
Work History
Band Saw Operator
Kito Americas/ Harrington Hoist, Inc.
09.2022 - Current
- Set controls to adjust speed, feed rate and blade tensions.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Completed special cuts, grooves and bevels to produce desired looks.
- Documented counts and sorted finished work to promote easy access for additional processing.
- Set up sawing machines to accurately cut materials to specified sizes and dimensions.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cleared jams to keep equipment fully operational.
- Replaced worn or defective blades and bands using hand tools.
- Monitored and adjusted speed and cutting pressure of machines to produce high-quality results.
- Developed strategies to increase productivity and reduce waste.
- Mounted workpieces in holding device, manually or using hoist.
- Verified dimensions of finishing workpiece and frequently used weld saw blades.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Oversaw the storage, organization, and preparation of materials.
- Maintained clean and safe workspace to provide a presentable environment for tours.
- Collaborated with team to complete orders in an efficient and productive manner.
Quality Assurance Analyst
Appen
05.2020 - 08.2022
- Observed employee interaction with customers and advised Supervisors based on observations made.
- Participated in requirements and used case reviews.
- Developed reports related to employee performance, quality goals, progress and challenges.
- Organized and maintained work environment to allow for maximum productivity.
Store Manager
Dollar General Market
02.2020 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assembler/Paint Booth Op./Automatic Laythe Op.
Bond Caster & Wheel
04.2019 - 02.2020
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Administered routine cleaning and maintenance on various components of coating system.
- Applied proper coating techniques to achieve proper thickness and high-quality finish.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Held or positioned spray guns to direct spray onto articles.
- Custom mixed colors to match customers' desired color.
- Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Followed safety protocols to reduce operating risks on press machinery.
- Reviewed completed orders for quality and accuracy.
- Performed regular maintenance on machinery to optimize performance.
Tire Technician
Manheim Tire Barn
03.2018 - 04.2019
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Inspected and maintained equipment to limit operational disruptions.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Utilized specialized tools and equipment to safely remove and install tires.
- Identified problems and replaced worn tires on variety of vehicles.
- Educated customers about tire maintenance, repair and replacement.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
Kitchen Manager
Manheim Twin Kiss
04.2014 - 04.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
Education
Mount Calvary Christian School
06.2015
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Complaint resolution
- Client relations
- Call center operations
- Team development
- Quality control
Education
Elizabethtown, PA
Contact
Manheim, PA 17545
Timeline
Band Saw Operator
Kito Americas/ Harrington Hoist, Inc.
09.2022 - Current
Quality Assurance Analyst
Appen
05.2020 - 08.2022
Store Manager
Dollar General Market
02.2020 - 04.2020
Assembler/Paint Booth Op./Automatic Laythe Op.
Bond Caster & Wheel
04.2019 - 02.2020
Tire Technician
Manheim Tire Barn
03.2018 - 04.2019
Kitchen Manager
Manheim Twin Kiss
04.2014 - 04.2018
Mount Calvary Christian School
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