Shawn Hickman
New Brighton
Summary
Dynamic US Operations Leader within the Glass Industry with expertise in project management and supply chain development. Proven track record in enhancing product design support and quality assurance, driving successful outcomes in complex projects. Adept at market analysis, fostering collaboration, and delivering innovative solutions that elevate operational efficiency.
Overview
29
29
years of professional experience
Work History
US Operations Leader
PurOptima LLC
10.2023 - 09.2025
- Organize all inbound estimating inquiries, to verify information is organized correctly for Optima Products Ltd estimating teams to proceed with an estimate.
- Support as a liaison between dealers and Optima Product teams, the development of the estimate, including export and delivery, and review completed estimates and required revisions.
- Support the approval drawing process working collaboratively with dealers.
- Support and direct the development of dealer direct resources for estimating and approvals.
- Product management support for dealers relative to design intent, product recommendations, etc.
- Product management coordination for US testing and certification requirements.
- Collaborative design support for 2-D and 3-D modeling for project pursuits, and special conditions, working with Optima Products Design and Engineering teams.
- Support and direct the qualification of glass fabrication to support dealers.
- Support and direct the development of supply chain partners for locally supplied materials, i.e., Fabric Wall, Hardware, Elec/Mag locks, etc.
- Field support to address and trouble-shoot issues that may development during installations.
- Field support and coordinated training, with the Optima Products Limited engineering, logistics and installation support teams.
Independent Consultant - Marketing, Business Development, Design, Content Creation and Presentations
Sekisui S-Lec
07.2020 - 03.2023
- Guided North American Marketing team members and upper management on efforts including glass industry market reporting, forecasting and education regarding operations and expectations for introducing products to the US architectural glass market.
- Gave presentations to shareholders for budget decisions.
- Created best practice guides for pvb print production and shipping.
- Participated in tradeshows, industry events, and committees.
Production Manager - Design, Printing, Technical Sales Representative
Standard Bent Glass Corp
05.2015 - 05.2020
- Manage production of the Decorative Architectural Glass Division.
- Collaborates with architectural firms, artists and glass professionals.
- Uses printing experience to direct best practice for high end output.
- Quality checks final product for customer satisfaction.
- Record design and creation processes for return and/or replacement pieces.
- Supervise production team of designers and operators.
- Multitask between scheduling, designing and production.
- Provide marketing support to sales team including samples, web design and advertising.
- Attends trade shows and industry events as an expert in the field.
- Provide cost estimates, samples and orders to customers.
Marketing Director
Pioneer Supply Company
01.2013 - 01.2015
- Collaborated with sales and product teams to align marketing strategies with company goals.
- Directed cross-functional teams for successful product launches and promotional initiatives.
- Implemented performance metrics to evaluate campaign effectiveness and drive continuous improvement.
- Executed targeted email marketing campaigns that increased customer engagement and retention.
- Optimized the company website for SEO, resulting in increased organic search traffic.
- Updated web pages and social media profiles with engaging and current content.
- Boosted sales by developing new product marketing strategies.
Production Designer - Graphic Design, E-commerce, Marketing, Production
CinnaRoasted
01.2011 - 01.2012
- Collaborated with directors to establish visual narratives and design concepts for projects.
- Conducted visual research to support creative direction and present innovative design options.
- Developed detailed concepts and sketches to communicate design ideas effectively.
- Facilitated communication between production teams and external partners to streamline workflows.
Director of Digital Media - Graphic Design/ Web Design
Mancino Manufacturing
01.2009 - 01.2010
- Developed and executed comprehensive digital marketing strategies to enhance brand visibility and engagement.
- Researched competitors' online presence in order to create effective strategies that differentiate from them.
Facilities Management/Color Specialist - Large Format Print Operations and Maintenance
Ridgways
01.2008 - 01.2009
- Developed and executed color palettes for various projects, ensuring alignment with client specifications.
- Maintained detailed records of color formulations and adjustments for future reference and quality control.
- Monitored quality control standards throughout production processes to ensure products met customer requirements.
Creative Director - Print, Multimedia, Web Design, Production
First Baptist Church
Jacksonville
01.2006 - 01.2008
- Developed and executed creative strategies for church events and services.
- Led brainstorming sessions to cultivate innovative ideas for community outreach.
- Managed the production of promotional materials for various church initiatives.
- Created and maintained a cohesive visual identity across all church communications.
Graphic Designer- Layout, Advertising
Lumina Newspaper
Wrightsville Beach
01.2005 - 01.2006
- Collaborated with editorial teams to create visually compelling layouts for print and digital editions.
- Managed multiple design projects simultaneously, ensuring timely delivery within project deadlines.
- Coordinated with printers to ensure the accuracy and quality of final deliverables.
Multiple Positions - Courier, Customer Service, Quality Assurance
FedEx Corporation
Wilmington
01.1997 - 01.2005
- Executed efficient route planning to optimize delivery schedules and minimize delays.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Communicated with warehouse staff to coordinate timely dispatch of packages for delivery.
- Maintained compliance with safety regulations during the transportation of goods.
Education
Some College (No Degree) - Interactive Media Design, Graphic Design
Art Institute Online
Pittsburgh, PA03-2008
Battlefield Construction
US Navy
Gulfport, MS07-1994
Associate of Science - Mechanical Drafting
Pittsburgh Technical Institute
Pittsburgh, PA01.1993
Robotics/Automated Manufacturing Technology -
Beaver County Vocational/Technical
Monaca, PA01.1992
Skills
- Project management
- Supply chain development
- Cost estimation
- Product design support
- Quality assurance
- Market analysis
References
- Scott Betz, Sales Manager, American Print Consultants, Pittsburgh, PA, 412-670-3342
- Jason Zaperach, Draftsman/Engineer, Castle Mold & Tool, New Castle, PA, 724-462-0945
- Bobby Chestnut, Sales Representative, Walker Glass, Montreal, QC, CA, 412-670-1237
Timeline
US Operations Leader
PurOptima LLC
10.2023 - 09.2025
Independent Consultant - Marketing, Business Development, Design, Content Creation and Presentations
Sekisui S-Lec
07.2020 - 03.2023
Production Manager - Design, Printing, Technical Sales Representative
Standard Bent Glass Corp
05.2015 - 05.2020
Marketing Director
Pioneer Supply Company
01.2013 - 01.2015
Production Designer - Graphic Design, E-commerce, Marketing, Production
CinnaRoasted
01.2011 - 01.2012
Director of Digital Media - Graphic Design/ Web Design
Mancino Manufacturing
01.2009 - 01.2010
Facilities Management/Color Specialist - Large Format Print Operations and Maintenance
Ridgways
01.2008 - 01.2009
Creative Director - Print, Multimedia, Web Design, Production
First Baptist Church
01.2006 - 01.2008
Graphic Designer- Layout, Advertising
Lumina Newspaper
01.2005 - 01.2006
Multiple Positions - Courier, Customer Service, Quality Assurance
FedEx Corporation
01.1997 - 01.2005
Some College (No Degree) - Interactive Media Design, Graphic Design
Art Institute Online
Battlefield Construction
US Navy
Associate of Science - Mechanical Drafting
Pittsburgh Technical Institute
Robotics/Automated Manufacturing Technology -
Beaver County Vocational/Technical