Summary

Overview

Work History

Education

Skills

Timeline

Shawn mcdaniel

CHERRY TREE

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance customer satisfaction at Sheetz. Skilled in upselling and complaint resolution, I consistently foster relationships that drive repeat business. Adept at cash handling and maintaining quality assurance, I thrive in fast-paced environments while ensuring optimal service delivery.

Overview

years of professional experience

Work History

CSA

Sheetz

11.2024 - Current

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Increased sales through effective product recommendations and upselling techniques.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Maintained a clean and organized store environment for optimal customer experience.
Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Connected with customers by listening to concerns and answering questions.
Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Demonstrated safe practices and procedures in store by adhering to company standards.
Answered customer questions about product availability and shipment times.
Maintained clean and organized work environment to maintain customer safety.

Deli Clerk

Rouses Market

06.2024 - 11.2024

Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Made food according to standard recipes with requested changes for customer satisfaction.
Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Offered product samples to customers, generating additional sales through taste-testing.

Painter

Brock Indusrial

11.2023 - 06.2024

Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Operated power sprayers and hand tools to prepare and paint large areas.
Delivered high-quality painting services on time and within budget for a variety of clients.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Consistently met safety regulations while working on-site at both residential and commercial properties.
Worked holidays and weekends depending on shifting needs of project.
Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
Calculated amount of paint and other materials needed for each job accurately.

Cashier

Market Basket

08.2023 - 11.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Cashier

Dairy Queen Grill & Chill

02.2023 - 08.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Shift Manager

Burger King

01.2021 - 02.2023

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Csa

Wawa

04.2020 - 12.2020

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Increased sales through effective product recommendations and upselling techniques.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Maintained a clean and organized store environment for optimal customer experience.
Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Connected with customers by listening to concerns and answering questions.
Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
Demonstrated safe practices and procedures in store by adhering to company standards.
Answered customer questions about product availability and shipment times.
Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Analyzed customer feedback to identify areas for improvement.
Collaborated with other departments to guarantee customer satisfaction.
Utilized problem-solving skills to address customer queries and complaints.
Conducted client and market surveys to identify areas of improvement.
Gathered and verified data from customers to promote marketing initiatives.
Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Delivered prompt service to prioritize customer needs.
Promptly responded to inquiries and requests from prospective customers.
Responded proactively and positively to rapid change.
Implemented and developed customer service training processes.
Cross-trained and provided backup support for organizational leadership.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Shift Manager

Burger King

05.2017 - 04.2020

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Scheduled staff to establish adequate coverage during peak business hours.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Lumber Sales Associate

Lowes

11.2014 - 04.2017

Increased lumber sales by providing excellent customer service and in-depth product knowledge.
Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
Moved bulk customer orders with safe operation of forklifts.
Assisted customers with making optimal choices for construction, renovation and addition plans.
Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
Supported commercial customers in setting up accounts and finding consistent lumber supplies.
Assisted customers in determining best-fit products and located desired items in lumber yard.
Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
Collaborated with team members to achieve monthly sales targets.
Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
Increased per-customer sales totals by recommending additional tools, supplies and lumber.
Organized storage spaces for easy use and error-free inventory tracking.
Prepared invoices, processed payments and set up plans for remaining account balances.
Developed strategies for upselling complementary products, increasing overall sales revenue.
Continuously updated product knowledge through training sessions and industry research, becoming a trusted resource for colleagues and customers alike.
Managed special orders for clients seeking custom lumber products or quantities not readily available on the sales floor.
Assisted management in developing promotional campaigns targeting specific customer segments or seasonal trends.
Prepared detailed quotes for large-scale construction projects requiring extensive material lists, assisting contractors in budgeting accurately for their needs.
Provided support to fellow associates during busy periods or when faced with challenging customer inquiries, contributing to a cohesive team atmosphere.
Utilized advanced computer software systems to track inventory levels and update pricing information accurately.
Offered guidance on proper lumber storage techniques to customers, improving their satisfaction with purchased products over time.
Participated in ongoing safety training initiatives, ensuring adherence to workplace safety protocols while handling heavy materials or machinery.
Maintained strong relationships with suppliers, negotiating better pricing and lead times for inventory replenishment.
Resolved customer complaints and concerns professionally, fostering positive relationships with clients.
Promoted company loyalty programs to customers, resulting in higher enrollment rates and long-term client retention.
Coordinated delivery schedules with logistics teams to ensure timely arrival of customer orders.
Processed sales transactions efficiently while maintaining accuracy in cash handling procedures, streamlining checkout experiences for customers.
Provided exceptional services and pleasant shopping experiences to retail customers.
Performed cash, card, and check transactions to complete customer purchases.

Csa

Popeyes

08.2009 - 11.2014

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Increased sales through effective product recommendations and upselling techniques.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Maintained a clean and organized store environment for optimal customer experience.
Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Connected with customers by listening to concerns and answering questions.
Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
Demonstrated safe practices and procedures in store by adhering to company standards.
Answered customer questions about product availability and shipment times.
Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Analyzed customer feedback to identify areas for improvement.
Collaborated with other departments to guarantee customer satisfaction.
Utilized problem-solving skills to address customer queries and complaints.

Education

Bachelor Of Information Technology - Cyber Security

Strayer University

High School Diploma -

Sulphur High School

Sulphur, LA

05.2012

Skills

Goal oriented
Patience and tolerance
Strong work ethic
Up-selling and Cross-selling
Performance tracking
Complaint handling
Data entry
Staff education and training
Complaint resolution
Account management
Quality assurance controls
Cash handling
Customer consultation
Documentation and reporting
Payment processing
Technical support
Clerical support
Refund processing
File coordination
Customer relations

Teamwork and collaboration
Customer service
Sales and upselling
Computer skills
Relationship building
Work prioritization
Problem resolution
Policies and procedures adherence
Quality control
Employee coaching
Calm under pressure
Brand representation
Issue and complaint resolution
Key holder experience
Transaction processing
Process improvement
Product sales
Product knowledge
Billing adjustments and refunds

Timeline

CSA

Sheetz

11.2024 - Current

Deli Clerk

Rouses Market

06.2024 - 11.2024

Painter

Brock Indusrial

11.2023 - 06.2024

Cashier

Market Basket

08.2023 - 11.2023

Cashier

Dairy Queen Grill & Chill

02.2023 - 08.2023

Shift Manager

Burger King

01.2021 - 02.2023

Csa

Wawa

04.2020 - 12.2020

Shift Manager

Burger King

05.2017 - 04.2020

Lumber Sales Associate

Lowes

11.2014 - 04.2017

Csa

Popeyes

08.2009 - 11.2014

Bachelor Of Information Technology - Cyber Security

Strayer University

High School Diploma -

Sulphur High School

Shawn mcdaniel

Summary

Overview

Work History

CSA

Deli Clerk

Painter

Cashier

Cashier

Shift Manager

Csa

Shift Manager

Lumber Sales Associate

Csa

Education

Bachelor Of Information Technology - Cyber Security

High School Diploma -

Skills

Timeline

CSA

Deli Clerk

Painter

Cashier

Cashier

Shift Manager

Csa

Shift Manager

Lumber Sales Associate

Csa

Bachelor Of Information Technology - Cyber Security

High School Diploma -

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