Shawn McLaurin
Erie
Overview
10
10
years of professional experience
Work History
Centralized Scheduler
Achievement Center of Lecom Health
Erie
12.2024 - Current
- Coordinated appointment schedules for multiple departments to optimize workflow efficiency.
- Handled patient inquiries and resolved scheduling conflicts to enhance service delivery.
- Monitored appointment trends to identify opportunities for process improvement.
- Collaborated with medical staff to prioritize urgent appointments and follow-up care.
- Reviewed incoming referrals from physicians and coordinated timely follow-up care visits for patients.
Enrollment Coordinator
Moravia Health
Erie
04.2023 - 07.2024
- Handling questions, issues and providing detailed information on requirements, processes, and policies.
- Collecting information and qualifying candidates for programs and services
- Entering, updating and reviewing data and records.
- Ensuring that applications are completed correctly and that the required supporting materials have been provided.
Scheduling Manager
Moravia Health
Erie
07.2022 - 04.2023
- Complete requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
- Assist with vetting applicants for potential clients
- Contributes to team effort by accomplishing related results as needed.
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Handle call-offs with urgency to find replacement aides.
Customer Service Representative
National Fuel Gas
Erie
09.2015 - 11.2020
- Take incoming calls in a call center environment
- Work with individuals and businesses to assist in starting, ending or transferring of service
- Handle emergency and hazardous situation's with compliance and staff support
- Respond to billing inquiries and payment processing assistance
- Run a yearly report to confirm usage for commercial and non-residential accounts
- Perform bill corrections for Pennsylvania customer's
Education
AS - Business Marketing & Management
Tri-State Business Institute
Erie, Pa12.2006
High School -
Strong Vincent High School
Erie, Pa06.2003
Skills
Medical Records Software:
Credible
NextGen
HHA exchange
Promise
Timeline
Centralized Scheduler
Achievement Center of Lecom Health
12.2024 - Current
Enrollment Coordinator
Moravia Health
04.2023 - 07.2024
Scheduling Manager
Moravia Health
07.2022 - 04.2023
Customer Service Representative
National Fuel Gas
09.2015 - 11.2020
AS - Business Marketing & Management
Tri-State Business Institute
High School -
Strong Vincent High School