Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Shawn Ritchey
Pittsburgh
Work Preference
Summary
Self-motivated professional specializing in sales compensation analysis and process improvement. Proven track record in developing incentive plans that align with business objectives, streamlining compensation processes, and enhancing data accuracy, leading to significant time and cost savings. Expertise in utilizing data to refine compensation strategies and improve reporting accuracy, alongside successful system upgrades and training initiatives that bolster team effectiveness across various Sales Performance Management platforms and CRM systems, including Salesforce.
Overview
13
13
years of professional experience
Work History
Senior Sales Compensation Analyst
Highmark Inc
Pittsburgh
02.2017 - Current
- Subject Matter Expert on all compensation matters, covering policies and practices, sales performance analytics, SPM system usage and configuration, SPM system training for staff, and resolution of compensation-related questions or discrepancies.
- Developed and updated yearly salesperson compensation incentive plans (SPIFFs) and quota forecasts aligned with business goals for external brokers, internal tele-sales, and field sales agents; including Sales Leadership bonus plans and overall commission budget forecasting.
- Analyzed and processed all compensation and commission payments while leveraging Salesforce to monitor and rectify payment issues and discrepancies.
- Analyzed, designed, tested, and approved all new solution upgrades and requirements into the SPM commission platform.
- Identified back-end issues and developed process upgrades resulting in over 40% reduction in billed hours from Callidus SPM vendor.
- Designed process requirements for Data Warehouse/Salesforce reports which eliminated missing commission payments and issue inquiries by over 90% monthly and closed data gaps by over 70%.
- Led Project Manager and analytics role in SPM implementation from Callidus to Evolve in Q1 2026.
- Spearheaded process analysis, requirement planning, design, and UAT testing of post-implementation system enhancements.
- Leveraged understanding of available SPM and CRM data and abilities to create regularly requested reporting and KPIs.
- Utilized Microsoft Excel skills such as Vlookup/Xlookup, Index Matching, and Pivot tables to produce ad-hoc and annual requested reports from upper management on metrics such as sales quota percentages, total sales per channel, and sales budgeting trends that affected both department and business-wide decision making.
- Met 100% of all payment deadlines set by finance department while maintaining high-quality and accurate payout deliverables.
- Compensation processes and other reports were referred to and implemented by multiple other companies running the Callidus SPM platform.
Quality Analyst
Highmark Inc
Pittsburgh
04.2015 - 02.2017
- Created management reports detailing review process findings and analysis trends to inform decision-making.
- Ensured consistent and accurate processing of claims adjustments through comprehensive audit reviews across all systems (ICIS, OSCAR, Claims System Testing).
- Monitored and trained operational staff on processes, serving as subject matter expert for audit adjustment processes.
- Performed validations and transfers of analytical methods in accordance with applicable policies and guidelines.
- Conduct secondary review of MTM fields from all operational staff audits.
- Demonstrated consistent excellence in quality control by receiving multiple 100% ratings.
Consultant
SDLC Partners Inc
Pittsburgh
09.2013 - 04.2015
- Ensured consistent and efficient processing of claims adjustments through comprehensive audit reviews across all systems (ICIS, ICIS Web, OSCAR).
- Conducted SDLC entry interviews, trained new staff, and provided mentorship to enhance onboarding experience.
- Achieved multiple 100% quality control ratings through meticulous review processes.
Skills
- Multiple SPM Experience including SAP Callidus
- Salesforce CRM Proficiency
- Excel/Microsoft Office Expertise
- Commissions Calculation
- Commission Forecasting
- Incentive Plan Design
- Data Reporting and Visualization
- Sales Performance Analytics
- Process Improvement
- Project Management
- SOW Development
- Requirement Planning
- SPM System Implementation
- Team Collaboration
Timeline
Senior Sales Compensation Analyst
Highmark Inc
02.2017 - Current
Quality Analyst
Highmark Inc
04.2015 - 02.2017
Consultant
SDLC Partners Inc
09.2013 - 04.2015