Dynamic Chief Operating Officer at Philadelphia Protection Unit, adept at driving operational strategy and process improvement. Successfully streamlined workflows, enhancing productivity and compliance. Expert in performance management and change management, fostering a high-performing team culture. Proven ability to build stakeholder relationships and support strategic decision-making, ensuring organizational excellence.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Philadelphia Protection Unit
Philadelphia
01.2009 - 03.2025
Maintained a positive work environment by resolving employee disputes promptly.
Conducted regular meetings with departmental heads to review progress. Making sure all shift were promptly & covered.
Facilitated change management initiatives in order to streamline operations.
Implemented process improvements to reduce waste and optimize workflow.
Directed the daily operations of multiple departments across the organization.
Provided guidance and support for problem solving efforts.
Monitored performance metrics to ensure quality standards are met.
Built relationships with external stakeholders such as investors, partners.
Reviewed policies and procedures to ensure compliance with applicable regulations.
Managed staff recruitment, training, and development processes.
Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
Ensured all operations complied with legal and regulatory requirements.
Contributed to the recruitment, training, and retention of top talent, enhancing organizational capability.
Supported CEO with operational insights and strategic decision-making.
Hired, trained, and mentored staff members to maximize productivity.
Lead Registered Medical Assistant/Medical Clerk at City of Philadelphia SMHC #12/Medical Evaluation UnitLead Registered Medical Assistant/Medical Clerk at City of Philadelphia SMHC #12/Medical Evaluation Unit