SHAWN THOMAS
Philadelphia,PA
Summary
I am a dedicated and dependable professional who gives 100% effort to every task I undertake. I bring strong teamwork skills and thrive in fast-paced, deadline-driven environments. As a quick learner, I take pride in completing work efficiently and to a high standard. I possess solid business judgment, a sharp analytical mindset, and an outgoing personality that allows me to collaborate effectively with others. These qualities, combined with my extensive leadership experience, enable me to step naturally into leadership roles when needed. I am highly goal-oriented, confident in my abilities, and committed to contributing positively to organizational success.
Overview
20
20
years of professional experience
Work History
Financial Administrative Coordinator
University of Pennsylvania
Philadelphia, PA
11.2024 - Current
- Process accurate and timely payroll while reviewing reports to ensure payroll accuracy and compliance.
- Manage daily administrative operations of the department, maintaining organized records and efficient workflows.
- Assist with job requisitions, the hiring process, and onboarding of new staff members.
- Provide support to staff and faculty with security access and email account setup or troubleshooting.
Eligibility Supervisor/Case Manager
Caring People Alliance
Philadelphia, PA
06.2009 - 05.2024
- Managed a caseload of approximately 700 clients, ensuring timely and accurate case processing.
- Determined program eligibility status in accordance with policies and regulatory guidelines.
- Responded to and resolved parent/client concerns with professionalism and efficiency.
- Provided oversight and documentation support for appeals and case reviews.
- Identified and reported potential subsidy fraud or discrepancies through careful record analysis.
Plan Sponsor Service Consultant
Aetna
Bluebell, PA
06.2006 - 05.2009
- Served as a plan/sponsor service consultant, providing guidance and support regarding benefits and coverage.
- Reconciled monthly reports to ensure accuracy, completeness, and compliance with organizational standards.
- Enrolled members in health coverage plans and processed coverage changes efficiently.
- Managed enrollment requests in accordance with policies and timelines.
- Monitored calls for quality assurance, ensuring adherence to service standards and performance expectations.
Education
High School Diploma -
Murrell Dobbins Area Vocational Technical High School
Philadelphia, PA06.1998
Penn State University
Delaware County Campus01-2000
Skills
- Microsoft Word
- Workday HRIS
- Pennfor System
- Business Objects Reporting
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Google Workspace (Docs, Sheets, Gmail, Drive)
Timeline
Financial Administrative Coordinator
University of Pennsylvania
11.2024 - Current
Eligibility Supervisor/Case Manager
Caring People Alliance
06.2009 - 05.2024
Plan Sponsor Service Consultant
Aetna
06.2006 - 05.2009
High School Diploma -
Murrell Dobbins Area Vocational Technical High School
Penn State University