Shawn Zeiber
Lewisberry
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Detailer
Bobby Rahal Lexus
Mechanicsburg
03.2024 - Current
- Dried wet surfaces after washing with towels or compressed air dryer.
- Removed grease from engines using degreasers and brushes.
- Replaced worn floor mats with new ones in order to maintain cleanliness of interior areas.
- Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
- Cleaned wheels and tires with special cleaning solutions.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Applied fabric protectant to fabrics in order to repel dirt and stains.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Maintained inventory of supplies needed for detailing work.
Customer Service Representative
Avis Budget Group
Harrisburg
01.2024 - 03.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Supervisor of Operations
Deka Batteries
Lyons Station
08.1999 - 01.2018
- Provided training and guidance to team members on operational procedures and best practices.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Evaluated existing processes regularly for potential optimization opportunities.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Maintained accurate records for tracking progress and performance of team members.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
Skills
- Vehicle detailing
- Cleaning techniques
- Safety compliance
- Inventory management
- Customer service
- Product knowledge
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Attention to detail
- Quality assurance
- Process optimization
- Interior and exterior cleaning
- Telephone etiquette
- Inventory control
Timeline
Detailer
Bobby Rahal Lexus
03.2024 - Current
Customer Service Representative
Avis Budget Group
01.2024 - 03.2025
Supervisor of Operations
Deka Batteries
08.1999 - 01.2018