Shawna Stelter
New Castle
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Handles multiple projects simultaneously with a high degree of accuracy. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
Work History
Administrative Specialist Accounts Receivable
RIP-IT Sports
07.2021 - 09.2024
- Manage client communications across phone, email, and chat platforms, ensuring efficient resolution of queries related to orders, warranties, and replacements
- Execute accurate data entry in multiple systems including Zoho, SPS, QuickBooks, and Shopify, while tracking drop-ship inventory and orders via CommerceHub
- Conduct financial reporting and analysis using Zoho, Google Spreadsheets, and QuickBooks, and handle invoicing and account reconciliations to maintain accurate accounts receivable records
- Perform daily financial postings, monitor bank and credit card transactions, and manage accounts receivable tasks, including credit and collection for diverse retail and B2B clients
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front Office • Accounts Payable Accounts Receivable
S Stelter and Associates LLC
09.2010 - 01.2020
- Managed both accounts payable and receivable processes, ensuring timely creation of bids and invoices to maintain steady cash flow for construction projects
- Conducted 1099 contractor payroll entries, demonstrating proficiency in accounting software including QuickBooks and Peachtree
- Coordinated and audited OSHA manuals and safety compliance, contributing to a secure and regulated work environment
Customer Service • Call Center Receptionist, Mail Room Manager
Novitex
10.2015 - 06.2017
- Managed comprehensive administrative tasks, including document preparation, filing, and maintenance of both digital and manual record systems for financial transactions
- Handled high volume of inbound calls, ensuring efficient customer service and issue resolution via multi-line telephone systems
- Coordinated incoming and outgoing mail and packages, utilizing carriers such as USPS, UPS, and FedEx, coupled with meticulous logging and data entry for tracking and audits
Customer Service Rep
Liberty Mutual
08.2008 - 08.2009
- Processed and documented customer claims efficiently by utilizing company software, ensuring accurate information capture and seamless integration into workflow systems
- Resolved customer inquiries by identifying needs, conducting thorough research, and delivering effective solutions, adhering to prescribed communication protocols
Administrative Assistant • AP/AR, Customer Service
Homak
05.2008 - 02.2009
- Managed accounts payable and receivable, ensuring accurate recording of cash, checks, and credit card transactions, and facilitated resolution of collection matters through analysis of payment plans and histories
- Maintained comprehensive daily office records, reconciled warehouse statements with inventory, and effectively addressed customer inquiries and complaints to uphold service quality
Education
Associate of Business Administration -
Youngstown State University
Youngstown, OH05-2007
Skills
- Account updating
- Scheduling
- Complaint resolution
- Customer consulting
- Live chat support
- Call center experience
- Quality assurance controls
- Email management
- Call center procedures
- Data entry
- Bookkeeping
- Research
- Complex Problem-solving
- Confidential document control
- Data organization
- Data analysis and research
Timeline
Administrative Specialist Accounts Receivable
RIP-IT Sports
07.2021 - 09.2024
Customer Service • Call Center Receptionist, Mail Room Manager
Novitex
10.2015 - 06.2017
Front Office • Accounts Payable Accounts Receivable
S Stelter and Associates LLC
09.2010 - 01.2020
Customer Service Rep
Liberty Mutual
08.2008 - 08.2009
Administrative Assistant • AP/AR, Customer Service
Homak
05.2008 - 02.2009
Associate of Business Administration -
Youngstown State University
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