Shawnel Baker

• Led 340B and Specialty Medication teams to enhance patient care and support.
• Advocated for patients by providing assistance throughout treatment journeys.
• Cultivated relationships with healthcare providers, program managers, and manufacturers to improve communication.
• Coordinated with providers and hubs to ensure adherence to medical protocols.
• Collaborated with operational center to streamline prescription processing and address medication access issues.
• Monitored quality of programs and services, ensuring compliance with contract requirements.
• Collected and analyzed data on pharmacy utilization and medication adherence metrics.
• Generated reports and dashboards to track performance trends and communicate insights to partners.

• Lead department new hire orientation
• Handle Patient escalation
• Guide patients through the process of obtaining fertility prescription medication and the fertility preservation process
• Schedule patients’ medication orders
• Review insurance claims
• Leader of the Fertility team
• Prepare monthly employee schedules and team meetings
• Manage and prepare documentation for team meetings
• Conduct weekly and monthly employee audits
• Identify Process improvements to increase productivity
• Monitor and communicate with all outside pharmaceutical companies as well as educate employees on available fertility preservation programs
• Negotiate contacts and program qualifications with pharmaceutical companies

• Coordinated with staff and contractors for operational support activities of the business units
• Served as a liaison between departments and business units in the resolution of day-to-day administrative and operational improvement opportunities
• Provided administrative/secretarial support such as answering telephones, assisting visitors, and designing marketing campaigns
• Operated desktop computer to compose and edit agendas, reports, spreadsheets, and charts for management meetings and recorded meeting minutes
• Performed accounting system data entry activities, ran accounting reports, and maintained several aspects of the system
• Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities for business unit leaders, which also included travel and lodging arrangements
• Improved the accounting filing system to increase ease of use and record keeping

Trained new employees and managers in comprehensive customer service techniques.

• Developed and executed effective marketing campaigns across various media channels.
• Designed and edited high-quality promotional materials to enhance brand presentation.
• Coordinated preparation of displays, equipment, and marketing collateral for events.
• Scheduled promotional events, managing teams to ensure successful execution.
• Conducted orientation meetings for new associates to streamline onboarding processes.

• Established comprehensive curriculum enhancing physical, social, and cognitive development of children.
• Designed and executed programs aligning with curriculum objectives in a safe environment.
• Planned activities promoting children's independence within classroom settings.
• Organized field trips to enrich educational experiences for children.
• Created supportive environment fostering social skills and personal growth for effective interaction.

Monitored daily and cumulative sales, reporting financial earnings to executive management.

• Oversaw product and service sales, driving revenue growth.
• Scheduled customer appointments to optimize service efficiency.
• Coordinated promotions and marketing events to enhance visibility.
• Conducted staffing interviews to select qualified candidates.
• Managed staff scheduling, ensuring adequate coverage for operations.
• Maintained store inventory levels to prevent stockouts and overages.